Customer Service Representative - Greensboro
Saf-Gard Safety Shoe Co
Job Description
Job Description
Wow - are we experiencing some awesome growth! As a result, we are looking for an EXCEPTIONAL customer service rep!
Do you enjoy working with the public? Then please contact us! Saf-Gard and SR Max are excited for this year - we are expanding our Customer Care Team and looking for qualified candidates to join our customer-centric organization.
You will be responsible for helping customers by providing product and service information and resolving technical issues.
The Scheduled Hours:
Monday- Friday 10:30a - 8p (In office) (off one day)
Saturday 8a-2p or 2p-8p (hybrid)
We do ask that all of our new customer service reps also be available to work "traditional" hours as well. But, the primary schedule is listed above.
Responsibilities:- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- BILINGUAL IS PREFERRED ( SPANISH)
- Previous experience in customer service, sales, or other related fields
- Call Center experiance is preferable
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Excellent ability to work on your own and with a group with extreme responsibility
If you are looking for a fun, fast-paced, team environment, then SR Max may be the company for you! We offer competitive base pay and paid benefits for eligible employees.
Vacancy posted 2 days ago
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