Spa Concierge

Job Description

Job Description

About Woodhouse Spa:
Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care.
Offering signature massages, facials, body treatments, rituals and more, they provide guests a
holistic approach to wellness that lasts long after they leave the spa. With 86 locations
nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an
unparalleled spa experience that focuses on total well-being. For more information visit them at
woodhousespas.com.

As a Spa Coordinator , you are the first and last impression for each guest who enters the spa,
making you a critical team member in delivering service that exceeds expectations. Your role is
pivotal in ensuring that every guest's experience is memorable and enjoyable from start to
finish.
Primary Responsibilities:
• Being a steward of the Woodhouse brand.
• Serves as primary support for the spa’s manager, therapists, and guests.
• Ensures that every guest has a friendly, inviting, and memorable experience.
• Serves as primary support for the spa’s manager, therapists, and guests.
• Answers incoming calls, and listens to our guests’ needs to schedule appointments or
provide service recommendations and collect payment for services.
• Partners with the therapists to increase their guest retention and retail sales by
scheduling the guest’s next appointment during checkout and promoting the
recommended products.
• Educates guests on the Woodhouse experience including a warm welcome,
introduction to our locker room and amenities and helping them to have a seamless experience.
• Drives service and retail sales/awareness by educating guests on products and services.
• Remembers the small details that make Woodhouse Spa special - guest's favorite drink, a
warm neck wrap, and/or personal information like birthdays and anniversaries.
• Must be able to work weekends and some holidays.
• Must comply with all company policies and procedures.

Regular and consistent attendance is required to perform the essential functions of this
position.
Must be able to work well with other Team Members, Managers, and interact with our
guests.
Must have the flexibility to work Sundays

Qualifications:
• High school diploma or equivalent required.
• Ability to work in a fast-paced environment and maintain professionalism.
• Ability to pivot and navigate through change management.
• Comfortable interacting with guests in a spa setting.
• Leadership experience in a similar role or front-office operations.
• Comfort level with driving company sales goals and initiatives.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience.
• Basic accounting skills (for daily closing procedures).

Spa Concierge
Classification: Full-Time
• Familiarity with Book4Time software preferred.

In this position, you will:
• Be a steward of the Woodhouse brand and Woodhouse standards.
• Offer customized massage services and luxurious body treatments.
• Have access to a clean, orderly, and sanitized environment.

Physical Demands:
• Ability to stand and bend over for extended periods.
• Ability to lift up to 45 lbs.