Client Experience Associate

Position Client Experience Associate Location Frisco, Texas (Frisco North Branch) Job ID

R224023

Responsibilities Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions and educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the interaction and refers as appropriate. Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Applies product and procedural knowledge to solve customer’s problems. Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately. Supports proactive sales conversations through internal and outbound interactions with a defined sales process, including service to sales, teller interactions, and effective lobby engagement. Supports customer loyalty and helps grow customer share of wallet through a differentiated customer experience. Qualifications Customer Focused, Managing Risk, Effective Communications, Problem Solving, and Digital Awareness skills. Experience: Knowledge of banking products, fraud detection and prevention, and maintaining compliance with the enterprise risk management framework. Fluency in using technology and tools to manage financial transactions. Education and Certifications Education: No degree required. Certifications or licenses: None required. Benefits PNC offers a comprehensive benefits package including medical, dental, and vision coverage, life insurance, short and long‑term disability protection, 401(k) with match, pension, stock purchase plans, and various paid time‑off options. Additional benefits such as adoption, surrogacy, doula reimbursement, educational assistance, and wellness programs are also available. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include “accommodation request” in the subject line and your name, job ID, and preferred contact method in the email body. Non‑accommodation requests will not receive a response. You may also call View phone number on click.appcast.io and say “Workday.” All information will be kept confidential and used only for necessary accommodations. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr PNC