Assistant Manager

Job Description

Job Description

Job Posting: Wingstop Assistant Manager – Driving Operations & Team Success

Position: Assistant Manager

Company: Sizzling Platter LLC

Location: CHARLOTTE , NC

Job Type: Full-Time / Part-Time

About Us

Wingstop is more than a restaurant — it is a full-on flavor experience.

Since 1994, we have been serving fresh, made-to-order wings that keep guests coming back. Our mission is simple: serve the world flavor through great food and unforgettable service.

At Wingstop, every role matters. As an Assistant Manager, you will help lead the team, support daily operations, and ensure every guest experience reflects our high standards.

Position Summary

The Assistant Manager supports the General Manager in overseeing daily restaurant operations, leading team members, and ensuring consistent execution of brand standards. This is a hands-on, hourly role that actively participates in both front-of-house and back-of-house operations while providing leadership and direction to the team.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

As an Assistant Manager, you will:

• Support the General Manager in day-to-day restaurant operations
• Lead shifts by directing team members and ensuring efficient workflow
• Provide coaching, feedback, and support to Crew Members and Shift Leads
• Deliver and model exceptional guest service; resolve guest concerns promptly and professionally
• Assist with hiring, training, and onboarding new team members
• Ensure food quality, safety, and cleanliness standards are consistently met
• Perform opening and closing procedures, including cash handling, deposits, and reporting
• Monitor inventory levels and assist with ordering, receiving, and stock management
• Maintain compliance with company policies, procedures, and all applicable laws
• Step into operational roles (front-of-house and back-of-house) as needed to support the team
• Help drive team performance, accountability, and a positive workplace culture

Preferred Qualifications

• Previous restaurant leadership experience preferred
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced, high-volume environment
• Strong organizational and time management skills
• Dependable, accountable, and team-oriented
• Flexible availability, including nights, weekends, and holidays

Compensation

Pay Range: $12 per hour – $18 per hour

Actual compensation will vary based on factors such as experience, skills, qualifications, location, and business needs.

This position is classified as non-exempt and is eligible for overtime in accordance with applicable federal, state, and local laws.

Benefits

Eligible employees may have access to the following benefits, subject to plan terms and eligibility requirements:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid time off (where applicable under state/local law)
• Professional Development Program

Physical Requirements

This position requires the ability to perform the following, with or without reasonable accommodation:

• Stand and walk for extended periods
• Lift and carry up to 50 pounds
• Bend, reach, stoop, and kneel frequently
• Perform repetitive motions (including hand and wrist movements)
• Work in a fast-paced, high-temperature kitchen environment

Work Environment

This role operates in a restaurant environment with exposure to heat, noise, and kitchen equipment. Team members are expected to follow all safety procedures and use appropriate protective equipment.

Equal Employment Opportunity

Sizzling Platter is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.

Additional Information

This job description is intended to describe the general nature and level of work performed. It is not intended to be a comprehensive list of all responsibilities, duties, or qualifications. Duties may change at any time based on business needs.

Employment is at-will where permitted by law.