Patient Access Representative

Position Summary Ensures that the Emergency Department patient registration and billing information is complete and accurate. Provides support as needed to all ED staff. Must be able to function in both central and pod/treatment area environments. Performs full registration and obtains, verifies and records personal, demographic, financial and visit‑specific clinical information. Prioritizes and multi‑tasks in a hectic and fast‑paced clinical environment. All team members within Patient Access Services are expected to maintain a Quality Assurance score of 95% or greater. Responsibilities Deliver outstanding customer service to internal and external customers. Ensure integrity of patient demographic, insurance and admission data in the hospital information system. Verify patient insurance using a variety of methods and apply payer requirements and guidelines to secure effective reimbursement. Assist with departmental coverage, including admission and ED coverage, and participate in holiday rotation. Conduct inpatient interviews, secure patient valuables, and document accurate information on all patient accounts. Handle difficult situations with effective problem‑solving skills. Serve as a resource for patients and staff regarding registration, insurance eligibility and admission questions. Collect insurance copays and collaborate with colleagues to provide a positive patient experience. Work independently and as part of a team in a fast‑paced environment with constant interruption. Type at least 40 words per minute and communicate professionally with all customers. Use supervisors or managers to resolve issues and attend departmental meetings. Recognize and respect cultural diversity and communicate effectively with diverse customers, using interpreters when needed. Perform additional tasks as assigned. Qualifications High school diploma or GED; must complete CAC certification within 120 days of employment. 0–2 years hospital registration experience or a minimum of three years customer service experience. Bilingual persons and those with hospital or healthcare experience preferred. Strong judgment, ability to prioritize and multitask, and excellent organizational and follow‑through skills. Basic computer literacy, including MS Outlook and Epic; proficiency in using Epic and external database systems for case research. Accuracy, attention to detail, and the ability to work independently and in a team. Strong customer service, interpersonal, and communication skills. Flexibility, composure under stress, and a strong work ethic with a focus on performance goals. Demonstrated professionalism, maturity, and confidence in a diverse, multicultural environment. Special Working Conditions The Emergency Department is a Level1 Trauma Center serving more than 130,000 patients each year. The environment is fast‑paced, highly stressful, and can often be chaotic, requiring constant awareness and responsiveness. Compensation and Benefits Hourly rate: $20.23–$24.65, based on qualifications. Additional benefits include medical, dental, vision, pharmacy, flexible spending accounts, 403(b) savings match, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer Boston Medical Center is an equal‑employment/affirmative‑action employer. We provide employment opportunities without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression. #J-18808-Ljbffr