Success Manager

Are you a driven Success Manager? Are you interested in an opportunity to empower educators to improve student outcomes for an EdTech company that’s leading the way in the future of teaching and learning? Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. Trusted by more than 4,000 districts and numerous state education agencies, Amira is helping 4 million students worldwide become motivated and masterful readers. They seek a Success Manager in TX to ensure the flawless onboarding and drive the deep, sustained product adoption of Amira across all user levels within assigned school districts. The Success Manager\'s primary goal is to translate product features into pedagogical value, empowering educators to improve student outcomes. You need practical experience partnering with customers in K-12 education. This includes building relationships with district leadership, onboarding new customers, and engaging in data-driven conversations regarding literacy intervention. This is an individual contributor, customer-facing position. Major Responsibilities Build Trusted Relationships You build strong relationships keyed to trust and a sense of mutual mission. You will spend about half your time (virtually or face-to-face) in district offices, schools, and/or classrooms, interfacing with instructional and school system leaders. You will communicate with educators about their adoption trends and sentiment, and mine opportunities for deeper engagement. Because of your ability to influence others, their customers act as Amira advocates and 90% of your districts renew annually. Manage Accounts to Drive Usage You onboard partners so schools and classrooms launch Amira with success. You create measures of success and keep a pulse on the health of at least 25 school district accounts. You provide insights to customers using data to drive Amira usage and implementation practices with fidelity, leading to impact (e.g. student growth). You will know Amira’s product inside and out. You are often called upon to provide technical advice or training. You must be excellent at distilling the reasons why the product is working well and why it is failing to deliver value. You then convey this information back to R&D in an actionable form, working to find the right compromises between engineering and service implementation time/cost and customer value. Use Product Data to Drive Value You must be very comfortable with data in the education space. You will communicate in novel and compelling ways about adoption trends and sentiment, finding ways to passionately convey the value proposition when examining a district’s utilization and reading growth data. You proactively mine for concerns or issues experienced by customers. You get ahead of these problems whenever possible by tracking early-warning signs throughout the customer lifecycle and mitigating creatively and relentlessly. When necessary, you snap quickly into crisis management mode. Preferred Qualifications You are a skilled relationship builder and problem-solver. You are highly organized and efficient, and demonstrate excellent prioritization skills. You are a detail-oriented manager of projects, initiatives, and/or teams. You have a relentless work ethic, and obsess overachieving excellent results. You operate in a highly efficient manner by multitasking in a fast-paced, goal-oriented environment. You demonstrate a flexible and “team first” attitude. You have a passion for literacy and equity in education. You understand curriculum and software procurement in education. You can work with a diverse range of co-workers and customers. You have a strong grounding in Reading Assessment, Science of Reading research, and data-driven instruction. Bachelor’s degree, and/or relevant experience. 2+ years of customer success experience - preferably in the Education SaaS industry. Experience implementing software solutions, preferably in the Education SaaS industry. Proven track record of high (90%+) renewals rate and achievement of expansion goals and targets. Great interpersonal, written and oral communication skills. Preferred: Experience in education administration and/or a start-up organization. There will be 50% travel associated with this role. Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4. Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students. The Renaissance Network – Building World-Class Teams to Impact Education We process certain personal information about you for our legitimate business interests to identify and contact suitable individuals about opportunities that may be relevant to them. Details are set out in our Privacy Policy, including how to opt-out (ren-network.com/privacy-policy). The Renaissance Network (TRN) is an equal opportunity employer. TRN complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. #J-18808-Ljbffr