Senior Customer Success Manager
$186.3k - $207kKenyan Edu
- Senior Customer Success ManagerFinRemote Full Time Remote Posted 4 hours agoShare this job:WhatsApp LinkedIn X Facebook Email#### Job DescriptionHeadquarters: Chicago, Illinois; NYC, Remote; San Francisco, California Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.What's the opportunity? As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. Responsibilities Own the retention and health of a portfolio of high touch customers. Track leading indicators (Fin resolution rate, involvement, CSAT, adoption breadth, stakeholder engagement), flag risk early, and run mitigation plans to secure renewals in partnership with Account Management. Drive measurable value realization by tying Fin’s performance to each customer’s business outcomes (cost savings, team capacity, customer experience), and make that ROI visible to executive sponsors at every stage of the relationship. Build and prioritize an Automation Roadmap for each customer, balancing competing demands to deliver outcomes across your portfolio. Develop trusted advisor relationships from the C-suite to individual contributors, and multi-thread accounts so success doesn’t depend on a single champion. Lead requirements gathering and process mapping of customers’ standard operating procedures, and document them in clear, precise and actionable terms. Partner with engineers to turn customer requirements into Fin solution designs, and guide customers on configuration best practices, knowledge strategy and prompt design. Analyze Fin usage and performance data to find optimization opportunities, close resolution gaps and uncover expansion use cases. Lead Success Plans, QBRs/EBRs and strategic planning sessions that align Fin’s roadmap with the customer’s goals. Keep deep product knowledge of Fin’s fast-expanding capabilities and stay aware of where the AI-agent market is heading, so you can position Fin against alternatives. Act as the Voice of the Customer internally, turning customer insights into product feedback and shaping our solutions strategy. Mentor other CSMs and help shape the playbooks and best practices of a growing team. What skills do I need? 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles. Experience with business process mapping, requirements analysis, and solution design. Strong technical acumen and passion for AI/agent-building (coding not required). Ability to simplify and communicate complex problems clearly across audiences. Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact. Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers. Self-motivated, adaptable, and curious team player with a high level of self-efficacy. The OTE range for candidates within the New York or San Francisco Bay Area is $186,300 $207,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). The OTE range for candidates within the Greater Chicago Area is $167,670- $186,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-HybridUnleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. To apply:
- J-18808-Ljbffr Kenyan Edu
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Senior Customer Success Manager in New York, NY vacancy
- ...Abnormal AI is seeking a Customer Success Manager, Federal, to manage and grow a portfolio of government-related customer relationships on the Abnormal platform. You will align on success criteria, drive adoption of features, deliver business reviews, and identify upsell...Senior
Openkrill
New York, NY3 days ago - ...Supermetrics is seeking a Senior Customer Success Manager to join our US team. This fully remote role oversees the North American market and collaborates with Account Executives across the US to expand our business. You will manage a diverse client portfolio, drive onboarding...SeniorRemote work
Supermetrics
New York, NY20 hours ago - ...Samsara’s Scale Customer Success team seeks a results-driven Manager II to lead a high-volume US private-sector portfolio. You’ll shape segmentation, drive renewal outcomes, and partner with Sales on expansion while coaching CSMs to deliver measurable value. This role...SeniorRemote work
Samsara
New York, NY2 days ago - ...Spekit is hiring a Customer Success Manager to own outcomes for a portfolio of mid-market and enterprise accounts. You will be the trusted advisor, driving value realization, and turning healthy accounts into expansion and advocacy opportunities. This is a high-impact...SeniorRemote work
Spekit Inc
New York, NY2 days ago - ...Unite Us is seeking a Senior Customer Success Manager to drive outcomes for a diverse portfolio from a remote U.S. base, with preference for West Virginia. You will own strategic relationships, renewals, and expansion, coordinating with Sales and Product to deliver measurable...SeniorRemote work
Unite Us
New York, NY20 hours ago - ...R&D tax credit and software capitalization for modern software companies. You’ll join a small team early and shape how we do customer success, with direct access to leadership and the product team. In this role you’ll own the post-sale journey from kickoff through renewal...Senior
NEO Corporation
New York, NY3 days ago - ...DataSnipper in New York is seeking a Senior Customer Success Manager to own the customer journey from onboarding to long-term value. You will work closely with Audit Partners, Controllers and IT decision-makers, guiding them through business transformation using DataSnipper...Senior
DataSnipper
New York, NY2 days ago - ...A leading legal tech company is seeking a Senior Customer Success Manager to ensure clients achieve desired outcomes while driving adoption of the product. The role involves onboarding customers, reducing churn, and advocating for user feedback. Candidates should have...SeniorRemote workFlexible hours
DraftWise
New York, NY20 hours ago - ...BVNK, a Mastercard-backed fintech, seeks a Senior Customer Success Manager in New York to drive adoption, payment growth and value realization across enterprise customers. You will partner with Account Management, Sales, Product, and Operations to align objectives with...Senior
Bvnk Ltd
New York, NY20 hours ago - ...First Advantage Global operating Centre is seeking an experienced Account Manager to nurture client relationships, drive revenue growth, and ensure client satisfaction. You will manage cross-functional collaboration, deliver quarterly business reviews, and oversee contract...SeniorContract work
First Advantage Global operating Centre
New York, NY20 hours ago - ...a results-driven professional for a critical role in managing advertiser accounts. The individual will ensure client success, optimize campaigns, and help enhance performance by leveraging deep expertise in customer success and the programmatic advertising ecosystem. The...SeniorWork at office
Verve
New York, NY3 days ago - ...Centellic, a global information and intelligence business, seeks a Senior Customer Success Manager in New York to manage a portfolio of strategic legal information subscriptions, including Law.com products. You will drive retention, adoption, and growth by leading onboarding...Senior
Law Business Research
New York, NY2 days ago - ...A leading finance software company is seeking a Customer Success Manager based in New York. This role involves managing client relationships and ensuring the successful adoption of their AI-powered platform. Candidates should have over 5 years of experience in customer...SeniorFull timeWork at office
TABS inc.
New York, NY2 days ago - ...A fast-growing AI training company is looking for a Customer Success Manager to manage client relationships, ensure customer adoption, retention, and drive growth for enterprise accounts. The role involves collaborating with stakeholders, using analytics to monitor engagement...SeniorRemote work
Secondnature AI Inc.
New York, NY3 days ago - ...Chili Piper, Inc. is hiring a remote Customer Success Manager to own 80-100 customer accounts, onboard rapidly, prove ROI, and remove roadblocks. You will act as an expert in Chili Piper products, Revenue, Sales, Marketing, and CS operations, coaching customers to success...SeniorRemote work
Chili Piper
New York, NY3 days ago - ...Veeva Systems, a leader in life sciences cloud, is seeking a Customer Success Manager to ensure customer value with Veeva's Commercial Content and Medical Vault applications. You will serve as a liaison between Veeva and key customer stakeholders to drive adoption and...SeniorRemote work
Openkrill
New York, NY3 days ago - ...ParentSquare is seeking a Senior Customer Success Manager to partner with charter networks, from single campuses to CMOs, driving satisfaction, usage, and ROI. You’ll own renewals, coordinate with Sales, Implementation, Product, and Finance to foster growth and scale across...SeniorRemote workFlexible hours
ParentSquare User Group
New York, NY3 days ago - ...advisor to client leadership while channeling customer insight to internal product and delivery... ...expansion.Act as a trusted advisor to senior client stakeholders throughout the... ...facing roles after the sale, such as account management, consulting or implementation.A record...Senior
Raydar Inc
New York, NY20 hours ago - ...only platform that combines Employer of Record, contractor management, direct employment, and corporate spend cards in a single... ...the US and Americas market, we are looking for a passionate Senior Customer Success Manager to join our growing team and help us build lasting...SeniorFor contractorsRemote work
RemotePass
New York, NY20 hours ago - ...organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders,... ..., and Spark Capital. The role, in a nutshell: As a Customer Success Manager at Chainguard, you will be the post-sales primary point of...Senior
Chainguard
New York, NY2 days ago - ...activation gaps or device issues. Serve as a trusted advisor to customers, managing inquiries related to policy servicing, billing, driver... ...Skills and Qualifications 3–6 years of experience in Customer Success, Account Management, Insurance Services, or similar operational...SeniorRemote work
LeeO BV
New York, NY2 days ago - ...About the Job: The Senior Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers...Senior
Cervin Ventures
New York, NY2 days ago - ...Senior Customer Success Manager – Hospitality Strategic Location: New York, United States (100% Remote) Department: Customer Success – Hospitality Strategic About Milestone Milestone Inc. is a leading AI-powered Digital Experience Software and Services company...SeniorFull timeContract workRemote work
Milestone Inc
New York, NY3 days ago $140k
...family, friends, and community is the kind of work that matters to you, you are in the right place. About the Role : As the Senior Customer Success Manager (CSM) for North America, you will serve as a trusted advisor to our industrial clients throughout their journey with...SeniorLocal areaRemote workDragos, Inc.
New York, NY2 days ago- ...We are looking for a Senior Customer Success Manager to join our Customer Success team in Ireland (full remote). What does a Senior Customer Success Manager, EMEA at CoderPad do? CoderPad CSMs partner with technical hiring and engineering leaders to make sure they get...SeniorContract workRemote work
CoderPad Inc
New York, NY1 day ago - ...What You'll ShapeYou'll work to drive our customer happiness to a new, all-time high by... ...With your help, they'll launch Frontify successfully, adopt it widely, and continually drive... ...process, collaborating with Account Managers as needed to address concerns and ensure...SeniorSummer workWork at officeLocal area
Frontify
New York, NY4 days ago $134k - $252k
...Senior Customer Success Manager, Portworx Everpure has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining...SeniorWork at officeFlexible hoursEverpure LLC
New York, NY4 days ago- ...platform that helps organizations transform their employee and customer experiences. Our cutting-edge LLM-based solutions... ...their digital transformation initiatives. Role Summary As a Senior Customer Success Manager at Leena AI, you will lead strategic relationships with...Senior
Leena AI
New York, NY20 hours ago - ...PAR Technology Corporation, a leader in restaurant technology, is seeking a Senior Customer Success Manager for Point of Sale & Back of House to own relationships with some of PAR’s largest enterprise restaurant customers. You’ll build executive relationships, develop...SeniorRemote work
PARTech
New York, NY20 hours ago $30k - $200k
...by: A 2025 Gartner Visionary powering teams at Southwest Airlines, Justworks, Equifax, and FlorenceHQ. The Role As a Customer Success Manager at Spekit, you own the outcomes for a portfolio of mid-market and enterprise accounts. You're the person your customers...SeniorWork at officeRemote workVisa sponsorshipSpekit Inc
New York, NY2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Customer Success Manager. Be the first to apply!
Related searches
- success manager New York, NY
- customer success executive New York, NY
- sr. customer success manager New York, NY
- partner success manager New York, NY
- senior customer success manager New York, NY
- strategic customer success manager New York, NY
- lead customer success manager New York, NY
- enterprise customer success manager New York, NY
- educational customer success manager New York, NY
- customer success manager remote New York, NY