Member Solutions Representative

Member Solutions Representative Join Alegeus as a Member Solutions Representative and provide exceptional support to the end users of our product, directly impacting customer satisfaction and business success. Responsibilities Serve as the first point of contact for customers, delivering friendly, professional and empathetic assistance. Address and resolve customer inquiries and concerns with precision, turning challenging situations into positive experiences. Exceed customer expectations to create memorable interactions. Collaborate with team members and other departments to continuously improve processes and enhance the customer journey. Requirements High School Diploma or GED required. 1–2 years of customer service call center experience preferred. Reliable broadband internet connection (DSL, cable or fiber with 25Mbps or higher) and capability to connect to a wired router if necessary. Strong communication, troubleshooting, problem‑solving, and quality‑commitment skills. Location within a 4‑hour drive of our Maitland, FL office. Compensation Hourly rate of $16.50 plus variable pay (performance bonuses). The posted salary range for this position is $13.51 – $22.98, adjusted based on experience, location and market conditions. Benefits Flexible work environment Competitive salaries Paid vacation and holidays Robust professional development programs Comprehensive health, wellness, and financial packages Training & Start Dates All candidates must attend in‑person training for the first 4–6 weeks at our Maitland, FL office. Training schedule is Monday–Friday 9:00am to 5:00pm EST. Upcoming start dates: 05/04/2026, 06/01/2026, 08/10/2026, 10/05/2026, 10/19/2026, 11/02/2026, 11/30/2026. Equal Employment Opportunity We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. #J-18808-Ljbffr Alegeus