eCommerce Product Solutions-Payments-Associate

Job Description

Embrace client collaboration and product support to solve problems and make an impact in a dynamic organization

Make your mark in an innovative product through impactful client collaboration and crafting exceptional solutions that cater to clients' needs.

As a Senior Product Solutions Associate in Merchant Services, eCommerce Payments Products and Solutions, you are a significant contributor to a team that defines and configures complex product solutions for key client relationships and prospect opportunities. You draw from research and client feedback to develop unique product solutions in partnership with Sales and coordinate with product teams to support new product development. 

Job responsibilities

• Partners with the Solutions Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Supports the strategic definition and configuration of optimal solutions that address clients’ needs and objectives through collaboration with our clients and other internal teams such as Sales and Product
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development 
• Delivers compelling oral and written presentations with associated technical & AI skills in building product requirement documents, sales decks and training collateral 
• Establishes forums to coordinate across the Product Solutions team to enable a successful configuration of solutions

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in problem-solving on a team within a cluster of products
• Proficient knowledge of the product development life cycle
• Proficiency in Microsoft Word, Excel, PowerPoint, AI & LLM Tools
• Curiosity to learn and deploy the Firm’s AI tools to do your job more efficiently and effectively 
• Strong sense of ownership, initiative and accountability to join an ambitious fintech environment

Preferred qualifications, capabilities, and skills

• Exposure to, knowledge of and passion for eCommerce and retailing including  merchandising, logistics, returns, endless-aisle, and/or omnichannel selling (B2C and/or B2B and/or Direct-to-Consumer)
• Familiarity with payments, merchant services, merchant acquiring, payment processing, and fintech payments products
• Experience in the payment space; Payment networks, Issuer, ISV, Payfac or other relevant experience
• Experience in strategy consulting a plus
• MBA degree a plus

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.