Client Service Associate, East

Location 1000 Midlantic Drive,Mount Laurel Township, NJ, 08054,United States Base Pay $44,300.00 - $66,500.00 / Year Employee Type FT Exempt Description LaborFirst is the leader in Care Navigation and advocacy, dedicated to improving outcomes and satisfaction for group plan sponsors and their members. Founded in 2005, we partner with all major national health carriers to serve 450+ clients and over 375,000 Medical and Pharmacy lives across all 50 states. We deliver high-touch solutions that drive value while preserving benefits. RetireeFirst, a LaborFirst solution, provides end-to-end Retiree Benefits Management. In partnership with plan sponsors, brokers, and consultants, we design, implement, manage, and administer Medicare benefits, ensuring a seamless transition and continued support. HealthActive, our solution for self-insured health plans with actives and early retirees, combines one‑on‑one health advocacy with technology‑driven insights to help members successfully navigate their healthcare journey. Summary of Position The Client Service Associate supports the Client Service team in the day‑to‑day operational execution of LaborFirst client programs. This role provides administrative and operational support across a range of client‑related activities including retiree enrollment processes, meeting preparation, and implementation support. This position serves as an entry point into the Client Service organization and provides experienced Retiree Advocates with exposure to the client side of the business. The role offers the opportunity to learn how client programs are implemented and managed while supporting the Client Service team in delivering a high‑quality experience for plan sponsors and retirees. Role Responsibilities Client Service Team Support Provide operational and administrative support to the Client Service team across a variety of client‑related activities Assist with preparation of client‑facing materials including Account Manager handouts, memos, and communications Support the team in preparing materials related to retiree outreach and Age‑In communications Assist with special projects and additional tasks as assigned by the Client Service Director Enrollment and Eligibility Support Create enrollment and disenrollment tickets and assist with related administrative processes Complete eligibility‑related calls to prospective members as needed Assist retirees with Medicare Part A and/or Part B enrollment during migration processes Support resolution of cases escalated from the Client Service Director Meeting and Implementation Support Attend retiree meetings and webinars to support Client Service team members Participate in implementation meetings to assist with documentation, follow‑up items, and coordination Assist the Client Service team with implementation‑related support as needed Additional Responsibilities Perform other duties and special projects as assigned Travel occasionally for retiree meetings or team support (less than 10%) Requirements Required 2+ years of Customer Service experience in healthcare/insurance industry Health Producer’s License - Must obtain within 6‑9 months of hire AHIP Training and Certification High School Diploma or equivalent Preferred Proficiency in Microsoft Word, Excel, and other Microsoft applications Strong written and verbal communication skills Strong organizational skills and attention to detail Professional demeanor and ability to handle sensitive information All qualified applicants will receive consideration for employment without regard to race, age, color, ancestry, national origin, place of birth, religion, sex, sexual orientation, gender identity and expression, military or veteran status, genetic characteristics, or disability unrelated to job performance. 401k contribution Generous vacation time Opportunity to grow Must be excluded from OIG/SAM #J-18808-Ljbffr Kids for the Future