Vice President, Retail

Location:

13375 National Road SW, Etna, Ohio, 43068

Job Description:

Express Wash Concepts (EWC), established in 2018, is the parent company of five award-winning express tunnel car wash brands: Moo Moo Express Car Wash, Flying Ace Express Car Wash, Clean Express Auto Wash, Green Clean Express Auto Wash, and Bee Clean Express Car Wash.

Our swift, top-tier, eco-friendly car washes and unwavering focus on exceptional customer service have positioned us prominently in the United States and beyond. Additionally, our leading community relations initiatives proudly contribute hundreds of thousands of dollars annually through EWC CARES, our outreach programs, encompassing both monetary donations and complimentary car washes.

Why Choose Express Wash Concepts? We're not just a car wash; we're a company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth. Join Express Wash Concepts in our mission to make a difference through the power of clean.

Discover the benefits of joining Express Wash Concepts

• Competitive wages: Enjoy a compensation package reflecting your skills and dedication.
  
• Discretionary year-end bonus: Receive a year-end bonus based on exceptional performance.
  
• Unlimited Wash Club Membership: Keep your vehicle looking its best.
  
• Paid vacation: Take well-deserved breaks as outlined in our Employee Manual.
  
• Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
  
• HSA contribution: $1,000/year (with qualifying plan).
  
• Secure future: 401k with up to 4% company match.
  
• Educational reimbursement: Up to $5,250 annually to support ongoing learning and development.
  

Essential duties and responsibilities

The Vice President of Retail is responsible for the overall operational performance, growth strategy, profitability and people leadership across approximately 140 retail locations. This executive leadership role provides strategic direction for field operations while ensuring alignment between company vision, operational execution and long-term scalability.

The VP of Retail leads Regional Directors and cross-functional operational initiatives to deliver exceptional guest experiences, strong financial performance and a high-performing culture rooted in accountability, development and operational excellence. This role serves as a key business partner to executive leadership and plays a critical role in driving sustainable growth across the organization.

Executive Leadership & Strategy

• Develop and execute operational strategies that support company growth, profitability and scalability across all retail locations.
  
• Lead and develop Regional Directors to achieve operational, financial and cultural objectives.
  
• Translate company vision into actionable operational priorities and measurable results.
  
• Drive organizational alignment and consistency across all markets and regions.
  
• Champion a culture focused on accountability, execution, innovation and continuous improvement.
  
• Serve as a strategic advisor and partner to executive leadership on operational performance and growth opportunities.
  
• Lead operational planning for new market expansion, acquisitions and integration efforts.
  

Operations & Financial Performance

• Maintain accountability for company-wide operational performance including sales growth, profitability, labor management and key operational KPIs.
  
• Ensure consistent execution of operational standards, guest experience expectations and company initiatives across all locations.
  
• Analyze operational trends and performance metrics to identify opportunities, risks and corrective actions.
  
• Drive operational efficiency and scalability through process improvement and performance management.
  
• Oversee performance of approximately 140 retail locations through Regional Directors and field leadership teams.
  
• Ensure operational readiness and execution during periods of rapid growth and change.
  

People Leadership & Talent Development

• Build, lead and develop high-performing field leadership teams.
  
• Create and maintain succession planning strategies for key operational leadership roles.
  
• Partner with Talent Acquisition and HR to strengthen recruiting strategies and leadership pipelines.
  
• Foster an engaging and performance-driven culture that supports retention and leadership development.
  
• Coach and develop Regional Directors and senior operational leaders through regular feedback, accountability and performance management.
  
• Promote leadership consistency and alignment across all regions.
  

Cross-Functional Collaboration

• Partner with Marketing to support national and local growth initiatives, promotions and guest engagement strategies.
  
• Collaborate with HR to ensure policy compliance, employee relations support and organizational effectiveness.
  
• Work closely with Facilities, IT and Learning & Development to support operational readiness and execution.
  
• Partner with Finance on budgeting, forecasting and labor optimization initiatives.
  
• Provide operational leadership for implementation of new technologies, systems and operational programs.
  

Required Skills/Abilities

• Proven executive leadership capabilities in a large multi-unit environment.
  
• Strong business acumen with deep understanding of operational and financial drivers.
  
• Ability to lead large-scale operations with a balance of strategic thinking and hands-on execution.
  
• Exceptional leadership, coaching and team development skills.
  
• Strong analytical and decision-making abilities.
  
• Ability to manage multiple priorities in a fast-paced growth environment.
  
• Excellent communication and relationship-building skills.
  
• Demonstrated success leading through change and organizational growth.
  
• Strong working knowledge of KPIs, operational systems and performance management.
  
• Proficiency in Microsoft Office and Google Workspace.
  
• Valid driver's license and ability to travel extensively.
  

Education and Experience

• Bachelor's degree in Business, Operations or related field preferred.
  
• 10+ years of progressive multi-unit leadership experience in retail, hospitality, restaurant, car wash or related industries.
  
• Minimum 5+ years leading senior field leaders across large geographic regions.
  
• Proven success managing large-scale operations with full P&L accountability.
  
• Experience leading organizations with 100+ locations preferred.
  

Physical Requirements

• Prolonged periods sitting in a vehicle.
  
• Ability to stand for extended periods in various weather conditions.
  
• Ability to bend, twist and kneel.
  
• Ability to occasionally lift up to 30 pounds
  
• Ability to travel extensively across multiple regions and markets.
  

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.