Customer Service Supervisor (Retail)-Easley, SC
Hamrick's
Summary The Customer Service Supervisor is responsible for the financial accountability of the store. This position supervises 10 to 20 cashiers at a time. The customer service supervisor maintains a positive company image through courteous and professional interactions. This position also supervises 2-4 part time customer service associates. Responsibilities
- Model and Drive Superior Customer Service.
- Prepare, audit, and reconcile all funds for daily retail operations including change orders, deposits, bank reconciliation, petty cash, and cashier tils.
- Manage breaks and lunches for cashiers and support staff to support customer needs.
- Run reports and audit transactions including voids, returns, employee transactions, etc.
- Issue correctives (written or verbal) when code of conduct, performance, or policy issues are violated.
- Address and correct any financial procedure issues found during periodic financial audit from corporate auditing personnel.
- Train new cashiers or schedule a seasoned cashier to do so.
- Communicate with corporate partners and leadership when opportunities occur in the financial area
- Maintain a neat, orderly, and professional front of store area.
- Maintain the financial paperwork filing (daily, weekly, monthly) per the guidelines
- Place service calls to appropriate personnel for register equipment, financial equipment, etc.
- Perform other duties assigned by management
- Prior knowledge in bookkeeping, bank teller, retail management, or supervising experience preferred.
- Passion for superior service and helping others.
- Cheerful and positive attitude.
- Consistent and reliable
- Work a flexible schedule.
- Walking from one area to another frequently; standing required; ability to negotiate stairs.
- Ability to lift 25 lbs.
- Prefer 1+ years of retail cash office experience
- High School diploma or equivalent
- 401k
- Health Insurance
- HSA Contributions
- Dental & Vision
- Life Insurance
- Critical Illness Insurance
- Voluntary Short-Term Disability
- Vacation Pay (based on eligibility guidelines)
- Holiday Pay (8 hours)
- Christmas Bonus
- Employee Recognition Program
- EAP Program
- Referral Program
- Competitive wages
- Flexible schedules
- Closed on Sundays
- Unique team culture
- 'Promote from within' philosophy
- Comprehensive benefit package
- Employee discount
Vacancy posted 1 day ago
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