(NEX NORFOLK) SALES ASSOCIATE - SPORTING GOODS

Job Description - (NEX NORFOLK) SALES ASSOCIATE - SPORTING GOODS (260001OW) Job Description Job Number 260001OW Organization NAVSTA Norfolk Pay Range: $15.00 + Based on Experience Job Summary As a sales associate, you will be the face of our company. You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You must be capable of learning about what we sell and be able to articulate our purpose in a manner that is educational, insightful, and professional. You should have a positive and outgoing nature that enjoys serving others and making a positive impact on the organization. Duties and Responsibilities Proactively engage and make a connection with customers. Ask questions and listen to customers’ needs. Direct customers to merchandise and inform them about upcoming events, promotions, mobile offers, STAR card, etc. Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes. Maintain store appearance. Cross‑sell products and know the layout of the store. Make suggestions to customers on the latest trends and current promotions based on their individual needs. Upsell products. Learn product features; keep up with the latest trends; leverage company tools and technology to confidently provide customers with product knowledge specifications. Use a Point‑of‑Sales system to process cash exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts to customers. Complete various forms of paperwork, reports, and reconcile transactions. Serve as keeper of merchandise, completing all inventory processes, and ensuring merchandise is properly checked in and accurately ticketed. May participate in periodic inventories. Adhere to assigned work schedule and complete work assignments accurately and completely. Perform other duties as assigned. Product Knowledge Basic knowledge of products/merchandise. Experience Retail experience preferred but not required. Communication Skills Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills Basic math functions such as addition, subtraction, multiplication, and division. Reasoning Ability Ability to multi‑task while being attentive to customers and remaining flexible to the business needs. Ability to work as part of a team and take initiative independent of direct supervision. Physical Demands / Work Environment This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. The role involves lifting at least 25 lbs. and up to 50 lbs in some areas. Work is typically performed indoors but may be assigned outdoors depending on the location. Other Skills Enthusiastic, friendly, and energetic with a desire to provide outstanding service. Work Hours Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays. #J-18808-Ljbffr