Operations Supervisor

Job Overview As an Operations Supervisor, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. You will work closely with the Branch Manager to ensure safety, branch metric performance, and Rental Flow efficiency while contributing world‑class sales and customer service support. Responsibilities Support the Branch Manager in implementing actions to achieve financial objectives. Assist the Branch Manager in ensuring compliance with all company policies. Drive branch metrics by monitoring scorecard items, determining root causes and opportunities for improvement, and providing coaching and feedback to staff. Support all aspects of sales and customer service to ensure world‑class service and operational excellence, including processing rental quotations, reservations, and contracts in compliance with company policies and procedures. Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the Rental Flow Process; drive profitability by monitoring and controlling costs. May be responsible for day‑to‑day operational activities including opening and closing, cash drawer reconciliation and bank deposit, and other duties. Motivate, coach and train personnel. Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability, and communication. Qualifications High School diploma; Bachelor’s degree preferred. 3+ years of sales and operational experience. 2+ years of supervision and leadership experience. Basic knowledge of the construction rental equipment industry or related sector. Strong motivational and leadership skills. Superior customer service, teamwork, and verbal/written communication skills. Proficient in Microsoft Office (particularly Excel). Valid driver’s license with an acceptable record. Benefits Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy‑Up Program (US Only) Early Wage Access through PayActiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture Comprehensive U.S. benefit offerings (including health and financial plans) Equal Opportunity Employer United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email View email address on click.appcast.io for assistance. We proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. #J-18808-Ljbffr 1001 United Rentals (N A), Inc