Patient Access Representative

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Patient Access Representative to join their team. The primary responsibilities include providing excellent customer service to patients and their families, gathering and verifying patient identification and demographics, ensuring compliance with federal/state requirements, and handling registration-related tasks within the health information system.

Key Responsibilities

• Provide excellent customer service to patients, families, internal customers, and physicians.
• Gather and verify patient identification and demographic information.
• Collect and confirm registration data, including insurance information.
• Perform tasks related to price transparency and patient payment collection protocols.
• Maintain compliance with federal and state requirements and obtain necessary signatures on regulatory forms.
• Resolve registration errors and meet department productivity standards.
• Complete required trainings and participate in meetings and in-services.
• Other duties and projects as assigned.

Qualifications

• Customer service experience.
• Preferred: Experience within Revenue Cycle.
• Preferred: Electronic Medical Record (EMR) experience, preferably EPIC.

Additional Requirements

• Ability to work rotating shifts scheduled one month in advance.
• Rotating Saturday coverage required once per month with Saturday hours from 7:00 AM to 3:00 PM.
• Eligible for a $1/hour shift differential for weekend coverage.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

* As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.