IT Support Specialist

Job Description

Job Description

Williams-Keepers LLC (WK), one of the largest privately owned public accounting and business consulting firms in Missouri, seeks a highly motivated and "tech-forward" IT Support Specialist for its Columbia office.

This entry-level, hourly role is ideal for a candidate who is passionate about help-desk support but also possesses a vision for how technology, including AI (artificial intelligence), can improve efficiency and workflows. Ideal candidates will demonstrate a curiosity about the future of IT and eagerness to grow within WK's collaborative environment.

Established in 1923, WK was recently ranked by Inside Public Accounting as #199 among the United States' 500 largest firms. The firm provides audit, tax, accounting, and specialty consulting services for businesses, individuals, and organizations that represent diverse industries. The firm's team of approximately 140 professionals, including more than 60 CPAs, prides itself on a culture of teamwork, excellence, and forward-thinking service.

Essential Responsibilities

• End-User Support: Provide prompt technical assistance to team members, resolving hardware and software issues with a service-oriented mindset.
• Inventory Management: Maintain and manage IT assets, including hardware and software, ensuring accurate tracking and reporting.
• Hardware & Software Installation: Install, configure, and troubleshoot computer hardware, software, and peripherals.
• Office & Conference Infrastructure: Set up and maintain IT infrastructure in office spaces and support audiovisual technology in conference rooms to ensure seamless meetings.
• Documentation & Training: Develop and update user guides and training materials to empower staff to utilize IT resources effectively.
• Data Tools: Utilize Microsoft Access and Power BI for data management, analysis, and reporting.
• Compliance: Adhere to and enforce company policies, procedures, and security checklists to ensure consistent IT support.
• Team Collaboration: Work closely with our 6-person IT team to share knowledge, tackle complex projects, and support the firm’s technological growth.
  

Qualifications and Skills

• Education: Minimum of an associate degree in Information Technology or a related field from an accredited institution.
• Experience: 1–2 years of demonstrated experience in a similar IT support role.
• Tech-Forward Mindset: A growth-oriented interest in AI and LLMs (Large Language Models) and an understanding of how these tools can be applied professionally to improve workflows.
• Technical Knowledge: Strong understanding of computer hardware, software, peripherals, basic networking, and security principles.
• Software Proficiency: Skilled in Microsoft Office Suite, including Microsoft Access and Power BI.
• Problem Solving: Excellent troubleshooting skills and the ability to follow detailed policies and procedures.
• Communication: Strong verbal and written communication skills; ability to explain technical concepts to non-technical users.
• Certifications: CompTIA A+ or Network+ certifications are a plus.
  

Performance Expectations

• Demonstrate a professional, pleasant, and helpful attitude toward staff and clients.
• Maintain a "tech-forward" approach, looking for ways to improve technology resources and processes.
• Maintain strict confidentiality regarding client and business transactions.
• Manage multiple tasks efficiently while maintaining a neat and organized work environment.
• Foster positive working relationships within IT team structure and throughout the firm.
• Maintain exceptional attendance and reliability.
  

 

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 25 – 50 pounds at times.
• Extended hours are required at certain times throughout the year, depending on client service needs.

 

Specific responsibilities and requirements of the IT Support Specialist may vary depending on the firm's specific needs.

 

WK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

 

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.