Operations Manager

Operations ManagerWant to be on the ground floor of a company whose goal is to be the market leader for ladder-related home maintenance in the Sacramento area and expand the business to other territories? Home Details helps homeowners "leave the ladders to us" by doing ladder-related home maintenance such as gutter cleaning, window cleaning, solar panel cleaning, and Christmas lighting so that they can maintain a sense of dignified independence in the place they love the most, their home.The Operations Manager functions as a representative of Home Detail Services LLC and is responsible for performing gutter cleaning, window cleaning, solar panel cleaning, and Christmas lighting.What is in it for you:Full-time or part-time workFlexible hours that will accommodate your other commitmentsA living wage (hourly rate + performance bonuses (cash tips from customers + review bonus + lead commissions + % of revenue generated))Career advancementWe want to grow people within our company and promote internally so you can continue to advance your careerLocal workMajority of our jobs are in Placer County & Sacramento CountyWork outdoorsBreaksOne unpaid 30-minute meal break before 5th hour if working 5+ hoursTwo unpaid 30-minute meal breaks if working 10+ hoursOne paid 10-minute rest break if working 3.5-6 hoursTwo paid 10-minute rest breaks if working 6-10 hoursThree paid 10-minute rest breaks if working 10-14 hoursReceive a reference and a letter of recommendation upon requestWork cultureMore than a dozen of our employees, interns, and project team members have rated their experience by giving us a 9.3+ out of 10 Employee Net Promoter Score. Apply to work on our growing team as an Operations Manager.The Operations Manager will start at $25/hour with a possibility to receive greater compensation based on performance. The compensation range for this role depends on if the Operations Manager works part time (as few as 4 hours per week) or full time (up to 40 hours per week) and may range from $5,200 to $52,000 per year, accordingly, before performance bonuses. Based on work experience and performance, other aspects of the compensation package include:Performance bonusesCash tipsGet compensated for getting positive reviews from clientsLead commissions% of revenue generatedEducation reimbursement bonusSick timeYou will accrue 40 hours of sick time annually, provided after a 90-day employment period.SIMPLE IRAYou have access to a company retirement plan with 3% matchingSuccessEarn 5-star reviewsSchedule appointments to secure future revenueMaximize revenue per man-hourHelp peopleConstraintsTime managementSafetyCustomer interactionQuality controlEssential job functionsClean gutters, clean windows, clean solar panels, and install & remove Christmas lighting.Provide good customer serviceIdentify challenges with the performance of the job, refer to training materials for solutions, and implement proper solutionsBuild positive relationships with customers and coworkersEnsure customer satisfaction by fielding questions, reviewing concerns, and resolving issuesRecommend operations & system improvementsAttend and participate in team meetingsPerform other duties as assignedEssential physical functionsLifting and carrying up to 50 poundsClimbing and carrying a ladderStand, walk, reach, balance, climb, stoop, kneel, crouch or crawlVision abilities require driving, as well as close readingWork in a variety of weather conditions, besides snow, including both hot and wet conditions such as over 100 Fahrenheit heat in the Summer and rain in the WinterEssential mental functionsThe Operations Manager works in a self-governing environment. The Operations Manager must be able to follow a set of procedures, sustain concentration while multitasking, and be detail oriented. The Operations Manager may also need to have the ability to do math (equations, multiplying and dividing, spreadsheets, forecasting), interact with other people, and present to an audience.Knowledge, skills, and abilitiesBasic reading and writing in EnglishExcellent customer service and communication skills (listening, interpersonal, oral, and written)Familiarity with applications including Google G SuiteA high degree of professionalism, confidence and flexibility that allows the incumbent to work collaboratively and effectively with customers and their teamExcellent interpersonal skills with the ability to work well in a team environmentAbility to develop and maintain a good working relationship with members of the communityHigh level of personal and professional integrity and ethicsCharacteristics of employees that thriveProactiveCommunicativeAutonomousWilling to learnWants to grow professionallyExecutes the duties that are their responsibilityWe are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.