Technical Publications Manager

Leading the technical documentation strategy for a remote, full-time Technical Publications Manager, the successful candidate will manage a team of writers, develop comprehensive documentation for a lending platform, and implement best practices for content structure and authoring tools. Key Responsibilities Contribute hands-on to documentation while managing and mentoring writers, modeling quality standards through personal work Design and implement documentation content structure and taxonomy across the product suite to ensure consistency and discoverability Build and maintain content authoring infrastructure, including tool implementation, template management, and publishing workflows Required Qualifications 7+ years in technical writing with 3+ years managing writers at a SaaS company Hands-on experience authoring large, complex administrator and user guides Experience with enterprise authoring tools (MadCap Flare, Paligo, or equivalent) and knowledge bases Experience designing documentation structure and information architecture for multiple products Demonstrated ability to implement systematic approaches for process definition and tooling