Product Support Specialist - Onsite (Lenexa, KS)

Job Description

Job Description

Under the Under the general supervision of the Director of Engineering, the Product Support Specialist serves as a technical subject-matter expert supporting product development, testing, quality, manufacturing, and field operations. This hands-on role combines deep product and special-hazards expertise with technical problem-solving to test and improve products, investigate complex issues, support field execution, and provide advanced technical guidance and training to internal teams, distributors, and customers.

This position is located onsite in Lenexa, KS.

We think you’ll thrive if:

• You’re a hands-on technical problem-solver who enjoys digging into complex product and system issues to understand what happened, why it happened, and how to fix it.
• You bring strong special-hazards expertise and can apply your field and technical experience across product development, testing, manufacturing, and customer applications.
• You communicate technical information clearly and enjoy sharing your knowledge through troubleshooting, training, demonstrations, and collaboration with both technical and non-technical audiences.

Key Responsibilities

• Plan and execute component, material, prototype, and product testing for new and existing products, including developing test methods and documenting results, observations, and recommendations.
• Support hands-on test setup and execution involving piping, nozzle arrangements, equipment configuration, pressure systems, and internal or external test facilities.
• Provide practical manufacturing and field-based input during product design reviews and identify opportunities for continuous product improvement.
• Investigate product returns, RMA cases, field issues, and performance concerns by developing testing protocols, determining root causes, and supporting corrective and preventive actions.
• Troubleshoot complex technical issues escalated by Manufacturing, Field Operations, distributors, or customers and clearly communicate findings and recommended actions.
• Travel to customer sites to provide technical support during installation, testing, commissioning, troubleshooting, and service of special-hazard fire suppression systems.
• Support complex field installations and commissioning activities, including interpretation of engineering drawings, schematics, P&IDs, project specifications, and applicable system requirements.
• Develop and deliver technical and product training for Sales, Customer Support, Field Technicians, distributors, and other stakeholders, while supporting product demonstrations and customer-facing technical questions.

Experience & Education

Required

• Five or more years of progressively responsible technical experience in fire suppression, special hazards, fire protection, industrial equipment, or a closely related technical or manufacturing environment.
• Experience with clean-agent or special-hazard fire suppression systems, including FK-5-1-12 (Novec 1230), HFC-227ea (FM-200), and inert gas systems (Inergen/IG-541).
• Strong mechanical and electrical aptitude with hands-on experience involving mechanical systems, piping, valves, cylinders, pressure testing, fire alarm and detection systems, hand tools, and related equipment.
• Experience conducting technical testing, troubleshooting, product validation, or root-cause investigations.
• Ability to read and interpret engineering drawings, schematics, P&IDs, technical specifications, and related documentation.
• Strong analytical and problem-solving skills with the ability to systematically diagnose complex technical issues.
• Ability to communicate technical information effectively to both technical and non-technical audiences.
• Valid driver’s license with an acceptable driving record and ability to meet applicable customer and site-access requirements.
• Ability to travel up to 25% of the time.

Preferred

• Associate or bachelor’s degree in Engineering Technology, Engineering, Fire Protection, or a related technical field.
• Knowledge of applicable NFPA 2001 and NFPA 72 standards and UL/FM requirements.
• NICET Special Hazards certification or other applicable fire-protection credentials.
• Experience supporting product development, testing, and validation in a manufacturing environment.
• Experience with AutoCAD, hydraulic flow calculations, Retrotec, or similar technical software.
• Applicable hazardous materials, confined-space, lockout/tagout, or hot-work training or certifications.

About Veridity

Engineered Safety for the World's Most Critical Environments.

Veridity delivers fire and life safety solutions across energy, aviation, industrial, and mission-critical environments, supporting detection, suppression, and system integration through a network of specialized companies. Our North American brands include SEVO Industrial Fire Protection (IFP), SEVO Systems, and M-Source Machining. We are aligned by a shared mission, unified strategy, and relentless commitment to execution, innovation, and long-term customer partnerships.

About SEVO Systems

SEVO Systems designs and manufactures advanced fire suppression technologies that protect high-value assets around the world. Our innovative suppression solutions serve mission-critical industries including energy storage, telecommunications, industrial manufacturing, transportation, marine, and data center environments.

Why Choose Us?

• Work on products and solutions that protect critical infrastructure and essential services.
• Join a growing organization focused on innovation and long-term success.
• Build your career alongside experienced industry professionals.
• Be part of a collaborative team that values accountability, learning, and continuous improvement.
• Contribute to meaningful work that helps keep people, assets, and operations safe.

Equal Opportunity Statement

Veridity and its affiliated companies are equal opportunity employers. We are committed to creating an inclusive workplace where all employees are treated with respect and provided opportunities to succeed based on their qualifications, performance, and contributions.