Unit Coordinator

Position Summary Responsible for the overall clerical functions of the nursing station/front desk. Working collaboratively with the clinical team, the Unit Coordinator participates in delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members. Position: Unit Coordinator Location: Maternal Child Health NICU Schedule: Per-Diem Essential Responsibilities / Duties Care of the Patient and Family/Visitors: Performs a variety of direct service activities to ensure that patients and their families/visitors receive timely information and appropriate responses to their needs. Greets and directs patients, families, visitors and staff in a friendly, courteous, positive customer service manner; identifies self; provides informative, non-clinical information; coordinates front desk/office support services; answers/responds to telephone calls and inquiries in timely manner; handles inquiries; refers calls/inquiries to appropriate personnel; checks and replies to BMC e-mail frequently; checks voice messages and follows up; logs in to the pulmonary function test (PFT) extension at the start of each shift, following breaks and lunch; logs off the PFT extension at the start of breaks, lunch and at the end of the shift; uses manual/computer programs/terminal for access & data entry of patient information, verifies and updates as necessary, prints reports, faxes as needed, orders items as needed, schedules appointments, verifies information; answers patient call lights in a timely manner and immediately if possible; responds to patient requests within scope; follows up on call light requests; maintains communication data (computer, charge/white boards, daily communication sheets, assignment sheets); updates room name tags, precaution labels; participates in orienting patient to room, call light, telephones and unit via welcome letters and informational packets; initiates daily RN phone assignment, logs RN daily phone numbers; demonstrates appropriate procedures to triage calls through patient call system; secures patients’ personal property and belongings according to hospital procedures; ensures patient belongings list; upon discharge copies belongings list and files in binder/other designated location; monitors healthcare computer software systems (SCM, SDK, GE, etc.) and Bed Board for new discharge orders, prints discharge summaries, places discharge summaries in chart, makes clinic appointments for patient prior to discharge, documents as required; handles and distributes mail, flowers, gifts; facilitates patient/family/visitor access to hospital services (cafeteria, chapel, gift shop, parking, cashier, etc.); identifies emergency situations and initiates response actions; coordinates and makes transportation appointments for patients and related materials; uses computer software for access data entry; interfaces among various departments; cooperates with other units, services, and departments; takes initiative to identify and resolve/respond to questions and/or discrepancies; acts within scope and refers issues; performs office and clerical functions (photocopying, fax transmissions, copier maintenance if needed); coordinates unit’s communications including placing alphanumeric text pages to physicians or appropriate staff; assists in patient admission, discharge and transfer processes; obtains and manages insurance pre-approvals; obtains and verifies demographic information; completes free-care applications; creates medical records; maintains accurate, complete, up-to-date patient care records; prepares charts and labels on admission; performs chart thinning and replenishment; labels precaution charts; maintains supply of precaution signs; accesses, retrieves and enters computerized and non-computerized data (e.g., lab and test results); communicates findings to clinical team; maintains statistics for the PFT Lab and Bronchoscopy areas; schedules and books patient appointments; maintains PFT Lab logs following approved scheduling/appointment policy; obtains discharge summaries; transcribes patient care orders accurately; collaborates with healthcare team for test/procedure scheduling; communicates schedule and changes to patients, families, PM providers, consultants, staff; maintains manual/computer logs; maintains appropriate unit databases (diet list, census sheets, supply log, patient board); ensures current downtime materials box; maintains and replenishes downtime box; logs daily patient charges/billing; insures billing correct; checks inventory; orders and restocks supplies; organizes work and storage; verifies amounts received; maintains and troubleshoots office equipment; works rules, standards, and competency compliance; acts in positive collaborative environment; conforms to hospital standards; resolves interpersonal conflicts; seeks feedback; participates in staff meetings and improvement projects; participates in education to maintain competency; maintains appearance per dress code; wears uniform and ID badge; assists orientation of new staff; floats as needed; collaborates with charge nurse to coordinate break periods; remains knowledgeable of work rules and policies; follows infection control and safety procedures; Job Requirements Education: Requires a high school education or GED. Certificates, Licenses, Registrations: Must complete competency requirements as offered. Experience: One to two years previous clerical experience; healthcare setting preferred. Knowledge and Skills: Demonstrated competence in English communication; ability to interpret and utilize medical terminology and abbreviations; proficiency with Microsoft Office (Word, Excel, Outlook) and hospital systems such as SEM, IDX, SDK; ability to use and troubleshoot basic office equipment; excellent interpersonal skills; organizational skills; application of basic administrative skills; physical ability to meet core job requirements for the patient populations regularly served. Compensation and Benefits Compensation Range: $19.35 - $26.04 per hour. Additional compensation includes medical, dental, vision, pharmacy, contract increases, flexible spending accounts, 403(b) savings match, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Legal and Employment Information Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees must complete a background check before beginning employment. All staff are required to be vaccinated against COVID-19, flu, and receive a booster dose of the COVID-19 vaccine. #J-18808-Ljbffr