Field Service Technician

Build Technology. Travel. Make an Impact At DecisionPoint Technologies , we deliver innovative mobility, networking, RFID, IoT, managed services, and field deployment solutions to organizations across the country. Our technicians play a vital role in supporting mission-critical technology that businesses rely on every day, including healthcare organizations where dependable equipment directly impacts patient care. If you enjoy solving technical challenges, working independently, building strong customer relationships, and spending your days in the field rather than behind a desk, we'd love to hear from you. Why You'll Love This Role Guaranteed 40 hours of paid work each week Company credit card for approved travel expenses Company-paid hotels, airfare, and travel expenses when overnight travel is required Monthly cell phone reimbursement Work independently while receiving support from an experienced technical team Opportunity to service cutting-edge healthcare technology that directly supports patient care Join a team with exceptional retention, many of our Field Service Technicians build long-term careers with DecisionPoint Technologies because they enjoy the independence, variety, and support this role provides. Position Summary DecisionPoint Technologies is seeking a Field Service Technician to install, maintain, troubleshoot, and repair printing hardware supporting healthcare facilities throughout an assigned territory. In this role, you'll be the primary technical resource for hospitals, clinics, and medical offices, ensuring that mission-critical printers used for patient wristbands, specimen labels, prescriptions, and medical records remain fully operational. Your work helps healthcare professionals deliver exceptional patient care by minimizing downtime and keeping essential systems running. This position is ideal for someone who enjoys working independently, solving technical problems on-site, and providing outstanding customer service. What You'll Do Diagnose, troubleshoot, repair, and maintain laser, thermal, Zebra, and multifunction printers at healthcare facilities. Perform preventative maintenance to maximize equipment reliability and minimize downtime. Install standalone and network-connected printing devices. Respond to break/fix service calls from customers and vendors. Manage a daily schedule of service calls throughout your assigned territory. Complete detailed service reports documenting repairs, labor, and parts used. Maintain accurate inventory records for service parts and equipment. Manage Return Material Authorizations (RMAs) from initiation through completion. Utilize service manuals, schematics, and technical documentation to perform repairs. Consult with fellow technicians and engineers to resolve complex technical issues. Provide exceptional customer service while maintaining strong relationships with customers, vendors, and internal teams. Recommend process improvements based on product performance and customer feedback. Follow company procedures for equipment transfers, inventory management, and documentation. Perform other duties as assigned. What You Bring High School Diploma or GED required. 2-3 years of field service experience repairing mechanical and electronic hardware. Strong troubleshooting and diagnostic skills. Experience managing multiple service calls while maintaining organized tools and inventory. Excellent customer service and communication skills. Strong organizational and time management abilities. Proficiency with Microsoft Word, Excel, and Outlook. Ability to work independently with minimal supervision. Valid driver's license with a clean driving record. Comfortable climbing ladders, navigating healthcare environments, and traveling throughout the assigned territory. Preferred Qualifications Experience servicing Zebra thermal printers, barcode printers, or healthcare printing solutions. Previous experience working in hospitals, clinics, laboratories, or other healthcare environments. Familiarity with HIPAA requirements and working in patient-care environments. Certifications related to printer repair, networking, or field service are a plus. Travel & Physical Requirements Extensive regional travel (up to 90%) within the assigned territory. Overnight travel may be required based on customer needs. Ability to lift and carry equipment weighing up to 50 pounds, including printers, toolkits, and replacement parts. Frequent bending, kneeling, standing, and climbing ladders while performing installations and repairs. Ability to safely work in active healthcare environments while following all customer safety and security protocols. DecisionPoint Technologies offers a competitive compensation and benefits package designed to support your success both professionally and personally. Eligible employees may participate in: Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off Company-Paid Holidays Company-Paid Short-Term and Long-Term Disability Company-Paid Life Insurance Employee Assistance Program (EAP) Professional Development Opportunities Join Our Team If you're looking for more than just another field service position and want a career where your technical expertise truly makes a difference, we invite you to join DecisionPoint Technologies. Our Field Service Technicians enjoy the independence of managing their own territory, the satisfaction of solving real-world technical challenges, and the opportunity to support healthcare providers whose work impacts lives every day. We’re proud that many of our technicians stay with us for the long term. We believe that's a reflection of our supportive culture, meaningful work, and commitment to investing in our people DecisionPoint Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace. Employment decisions are made without regard to any status protected by applicable federal, state, or local law. #J-18808-Ljbffr Barcoding Inc.