Floating Solutions Specialist - Losey Blvd - La Crosse WI (Hiring Immediately)

• Build and maintain meaningful relationships with members through in-person, phone, fax, and / or internet interactions.
• Conduct financial conversations to understand members' needs and recommend appropriate products and services.
• Open and service consumer accounts, including checking, savings, certificates, and consumer loans, and provide Notary services.
• Educate members on digital tools and self-service options to enhance their banking experience (kiosks, ATM, Sam-e / iTMs).
• Identify opportunities to deepen member relationships through referrals and cross-selling.
• Resolve member questions and concerns accurately and professionally.
• Ensure compliance with credit union policies, procedures, and regulatory requirements.
• Collaborate with branch and support teams to deliver seamless member experience.

• High school diploma (or equivalent) required.
• An associate's degree in business or a related field would be preferred.
• Minimum one (1) year of banking, financial services or retail experience is required.
• Strong knowledge of credit union products, lending processes, and digital banking tools.
• Strong communication and relationship-building skills.
• Ability to confidently discuss financial products in a consultative, member-focused way.
• Detail-oriented with strong organizational and follow-through skills.

• This position is 40-hours a week, Monday through Friday. Floating Solutions Specialists are required to work rotating Saturday hours about once every six weeks, in the Onalaska WI office from 7:45 a.m. until 12:15 p.m.
• Typical hours for the Floating Solutions Specialist range from 7:15 a.m. to 7:30 p.m. There may be some opening and closing shifts on a rotational basis required.
• Will require some flexibility within these posted office hours for our WI and MN offices.

• Competitive starting rate of $21.38+ per hour, ($19.38 per hour, plus $2 floating premium), plus participation in an incentive plan
• When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
• Paid time off, volunteer time off, and your birthday off (paid)!
• Employee-only perks and discounts

Compensation details: 21.38-21.38 Hourly Wage

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