Fire Alarm Service Technician

Job Title: Fire Alarm Service Technician

Location: Cincinnati, OH

Department: Fire Alarm Service

Employment Type: Full-time

FLSA Status: Non-exempt (hourly)

Be the technician customers count on when their fire alarm system needs attention. Solve real problems every day with a service team known for prompt response.

Why Silco

• Unlimited access to training at our James A. Fraser Training Center in Columbus, plus company-paid certifications.
• Eight-time Top Workplaces winner and an Inc. 5000 fastest-growing private company.
• Family-owned since 1931, with approachable leadership and real advancement across branches and departments.
• Veteran-friendly: about 30% of our team has served in the military.

About Silco

Silco Fire & Security protects lives and property for more than 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, inspect, service and monitor fire protection and security systems, from fire alarms, sprinklers and kitchen suppression to video surveillance and access control. Founded in 1931 and still family-owned and operated, Silco has more than 500 team members across seven branches: Cincinnati (headquarters), Akron, Cleveland, Columbus, Dayton, Toledo and Louisville.

The Role

The Fire Alarm Service Technician troubleshoots, repairs and maintains fire alarm systems so customer systems stay safe, reliable and code compliant. This role is service-driven: diagnosing issues, completing repairs efficiently and clearly communicating deficiencies and next steps. You will also support inspections to NFPA 72 and Silco standards.

What You'll Do (Essential Functions)

• Diagnose, troubleshoot and repair fire alarm systems, including panels, initiating devices, notification appliances and wiring.
• Respond to service calls promptly, identify root causes and restore systems to proper operation.
• Identify, document and communicate deficiencies to support timely quoting and repair.
• Complete service tickets, inspection reports and deficiency documentation accurately on an iPad using company workflows.
• Assist with fire alarm testing and inspections in accordance with NFPA 72 and Silco procedures.
• Explain system issues, recommended repairs and next steps to customers on site.
• Coordinate with scheduling, supervisors and sales to keep work moving.
• Perform minor upgrades, device replacements and small system modifications.
• Maintain current knowledge of fire alarm codes and manufacturer requirements; follow all safety policies.

What You Bring

Required

• High school diploma or equivalent.
• 3 years of experience in fire alarm service, inspection, testing or installation.
• Ohio State Fire Marshal fire alarm and detection certification OR NICET Level II (Fire Alarm Systems).
• Working knowledge of NFPA 72.
• Ability to read system drawings, wiring diagrams and inspection reports.
• Proficiency with hand tools, power tools, meters and test equipment.
• Strong troubleshooting and customer communication skills.
• Valid driver's license and a driving record that meets Silco's vehicle insurance requirements.

Preferred

• Fire protection or electronics technical training.
• Experience with multiple fire alarm panel manufacturers.

Physical Requirements

• Must be able to climb ladders, use lifts, and work at various heights.
• Able to lift, carry, and move up to 50 pounds as needed.
• Frequent standing, walking, bending, kneeling, and crouching throughout the workday.
• Must have good hand-eye coordination and manual dexterity for handling small components and tools.
• Ability to safely operate hand tools, power tools, and testing equipment.
• Must be able to work in confined spaces or outdoor environments as needed.
• Requires occasional pushing, pulling, and reaching overhead.
• Must be able to wear and properly use required personal protective equipment (PPE).
• Capable of driving company vehicles and transporting equipment or materials when needed.
• Ability to remain alert and focused while performing detailed or repetitive tasks.

Benefits

• Medical, dental and vision insurance; accident and illness insurance; Flexible Spending Account (FSA).
• Company-paid short-term disability and life insurance.
• 401(k) with company match.
• Paid holidays and generous paid time off.
• Tuition reimbursement and company-paid training and certifications.
• Up to 8 paid volunteer hours per year, plus dollar-for-dollar matching of your charitable gifts.
• Company events and recognition programs that celebrate success.

Equal Opportunity

Silco Fire & Security is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, military status, protected veteran status, or any other characteristic protected by federal, state or local law.

Reasonable accommodation: Silco provides reasonable accommodations to qualified individuals with disabilities and to applicants and employees with known limitations related to pregnancy, childbirth or related conditions. If you need an accommodation to apply or interview, contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io.

Offers of employment are contingent on successful completion of a pre-employment background check and drug screen, conducted in accordance with applicable law, including the Fair Credit Reporting Act. Positions that drive for work also require a motor vehicle record review. Criminal history is evaluated individually in light of the position's duties.

This description outlines the essential functions, qualifications and physical demands of the position. It is not an exhaustive list of duties; other duties may be assigned. It does not create a contract of employment. Employment with Silco is at will.