LaRive Spa - Spa Reservationist

Spa Reservation Specialist Facilitates all incoming calls and reservation activities for La Rive Spa while delivering exceptional guest service and maintaining high-quality hospitality standards. Responsible for managing spa reservations, guest correspondence, confirmation calls, and guest inquiries while ensuring an elevated guest experience consistent with Forbes Four Star/Four Diamond service standards and Kalispel Hospitality values. Essential Duties And Responsibilities Ensures compliance with Kalispel Tribe of Indians Internal Controls and Northern Quest Resort & Casino policies and procedures. Answers incoming telephone calls promptly and professionally. Maintains proper phone etiquette and delivers a polished, guest-focused experience. Provides anticipatory service in a thoughtful and intuitive manner. Demonstrates genuine interest and concern for guest needs and requests. Maintains working knowledge of organizational departments to accurately direct and transfer calls. Obtains information necessary to assist guests efficiently, accurately, and courteously. Answers guest questions regarding spa services, amenities, specials, products, and facility information. Maintains a positive and professional demeanor while effectively resolving guest concerns and inquiries. Monitors appointment availability and provider schedules to maximize booking opportunities. Utilizes spa reservation systems to maintain accurate and current guest reservation information. Uses effective interpersonal communication skills when interacting with guests and team members. Collaborates with team members to maintain high guest service standards. Performs accurate daily confirmation calls in a timely manner. Processes guest credit card information accurately and securely. Promotes spa services, upgrades, and add-on offerings during reservation interactions. Maintains Forbes Four Star/Four Diamond service standards. Completes reservation calls thoroughly and accurately. Accurately records guest information and prevents duplicate guest profiles. Maintains knowledge of gaming, hotel, spa, salon, and resort amenities. Shares information with other departments to support operational success and guest satisfaction. Maintains guest confidentiality standards. Maintains knowledge of Camas Club policies and procedures. Follows management-developed call scripting and maintains proper call control techniques. Maintains control and protection of company assets. Responsible for maintaining regular attendance and punctuality. Supervisory Responsibilities This position has no supervisory responsibilities. Education High School Diploma or General Education Degree (GED) required. Experience Three (3) to six (6) months of related experience and/or training required. One (1) to two (2) years of related college coursework preferred. Experience in a Four Star/Four Diamond hotel or spa environment preferred. Other Requirements Ability to obtain and maintain a work permit. Valid driver's license (Must be in possession while operating a Tribal Vehicle). Available and willing to work nights, weekends and holidays as required. Physical Demands The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made in accordance with applicable law. Ability to lift and/or move objects weighing up to 20 pounds occasionally. Frequent verbal communication and active listening required. Frequent repetitive movement involving wrists, hands, and fingers. Frequent sitting and/or standing for extended periods. Frequent walking throughout the facility. Occasional use of stairs or ramps. Occasional bending, stooping, and crouching. Requires close vision, distance vision, color vision, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made in accordance with applicable law. While performing the duties of this position, the employee may occasionally be exposed to tobacco smoke, moving mechanical parts, fumes, or airborne particles. The work environment is primarily indoors with moderate noise levels and occasional exposure to changing temperatures and humid conditions. Travel Requirements Local travel is occasionally required. Travel outside of the state is infrequently required. Typical travel time is generally less than a week. Hiring Preference The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. The employee is expected to adhere to all company policies. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. The duties and responsibilities described in this job description are intended to represent the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. Responsibilities may be modified, expanded, or reassigned based on business needs, organizational changes, regulatory requirements, or direction from leadership. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. I have read and understand this explanation and job description. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.