Service Supervisor

Service Supervisor

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Purpose

The Service Supervisor supports the daily operation of the front end and customer service areas by providing leadership and direction to service associates. This position helps ensure efficient checkout operations, excellent customer service, proper cash-handling procedures, and compliance with company policies, safety standards, and operational expectations.

Key Responsibilities Front-End Operations

• Supervises and coordinates daily front-end activities.
• Monitors checkout lanes and customer traffic to maintain efficient service.
• Assigns associates to registers, customer service, bagging, and other front-end responsibilities based on business needs.
• Coordinates breaks and lunches to maintain appropriate coverage.
• Ensures registers, customer service areas, entrances, and front-end work areas remain clean and organized.
• Assists with opening and closing front-end responsibilities as assigned.
• Communicates operational concerns and staffing needs to appropriate store leadership.

Leadership & Associate Support

• Provides daily direction and support to front-end associates.
• Communicates expectations and ensures assigned responsibilities are completed.
• Assists with training and development of new and existing associates.
• Provides coaching and feedback to associates as appropriate.
• Promotes teamwork, professionalism, and accountability.
• Helps ensure associates follow established customer service and operational procedures.
• Escalates associate concerns to appropriate leadership when necessary.

Customer Service

• Leads by example in providing friendly, courteous, and responsive customer service.
• Assists customers with questions, concerns, transactions, and service needs.
• Helps resolve customer concerns professionally and appropriately.
• Monitors checkout lines and responds to increased customer traffic by adjusting coverage as needed.
• Ensures associates maintain established customer service standards.
• Promotes a welcoming and customer-focused environment.

Cash Handling & Transaction Support

• Ensures established cash-handling and register procedures are followed.
• Assists associates with register questions, transaction issues, overrides, refunds, and other authorized transactions.
• Helps maintain proper accountability of cash and other forms of payment.
• Identifies and reports cash discrepancies or transaction concerns.
• Follows established procedures for register accountability and financial controls.
• Supports appropriate security practices involving cash, registers, and other front-end assets.

Store & Operational Support

• Monitors front-end supplies and ensures necessary materials are available.
• Supports store leadership with customer and operational needs.
• Assists other departments when business conditions require additional support.
• Communicates significant customer, associate, or operational concerns to management.
• Helps maintain effective communication between service associates, department leadership, and store management.

Safety, Security & Compliance

• Helps maintain a safe environment for customers and associates.
• Ensures associates follow company safety, security, and operational procedures.
• Identifies and reports potential safety hazards, equipment concerns, or suspicious activity.
• Supports established loss-prevention and asset-protection procedures.
• Maintains confidentiality when handling customer, associate, or business information.
• Follows company policies and applicable regulatory requirements.

Other Responsibilities

• Supports the Service Operations Manager and Service Operations Assistant with department responsibilities as needed.
• May provide additional front-end leadership coverage based on business needs.
• Works collaboratively with store leadership and other departments.
• Performs other duties as assigned.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve