Claims Supervisor

Claims Supervisor

Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Manager or VP, Field Claims in the overseeing and handling of claims. This role is being reposted due to there being multiple positions available. If you have previously applied, you do NOT need to reapply. Multiple positions are available. This is a Personal Injury Protection supervisor role. This is NOT a remote role and the successful candidate can report to one of the following branches: NY, Erie, Pittsburgh or Allentown.

Duties and Responsibilities

• Manages overall operations of designated area of authority.
• Interviews, hires, trains, and directs personnel.
• Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
• Reviews claims on a regular basis in accordance with company policy.
• When appropriate, set up files of adjusters, checking for coverage, adequate reserves and acts as a resource for answering claims questions.

Capabilities

• Collaborates (Leader)
• Cultivates Innovation (Leader)
• Customer Focus (Leader)
• Decision Quality (Leader)
• Develops Talent (Leader)
• Drives vision and purpose (Leader)
• Ensures Accountability (Leader)
• Instills Trust (Leader)
• Nimble Learning (Leader)
• Persuades (Leader)
• Plans and Aligns (Leader)
• Values Diversity (Leader)
• Self-development (Leader)
• Optimizes Work Processes (Leader)

Qualifications

• Minimum Educational High school diploma or GED required. Bachelor's degree preferred.
• Six years of discipline specific claims adjusting experience, or equivalent estimating experience in a Claims leadership role required.
• In depth knowledge of estimating software preferred.
• Where applicable, the position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.
• Designations and/or Licenses Completion of Associate in Claims (AIC) designation preferred. Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants. Valid driver's license where required.
• Physical Requirements Use of Personal Protective Equipment (PPE) is required for this role. Ability to move over 50 lbs using lifting aide equipment; Rarely Climbing/accessing heights; Rarely Driving; Occasional (<20%) Lifting/Moving 0-20 lbs; Rarely Lifting/Moving 20-50 lbs; Rarely Manual Keying/Data Entry/inputting information/computer use; Often (20-50%) Pushing/Pulling/moving objects, equipment with wheels; Rarely