Account Manager

Are you a proactive, assertive, take-charge person who possesses the ability to think ahead? Are you competitive in nature and enjoy working in an environment that allows independence, freedom, and change? Do you enjoy contributing personally to the overall solution? Do you like knowing exactly where every account stands, and getting back to people fast? If so, this is the right role for you. We’re seeking an exceptional Account Manager to proactively build new accounts, manage a book of business for existing customers, convert inbound opportunities, and deliver an outstanding customer experience. You’ll grow and own customer accounts from first quote to final delivery. This role is central to the company’s revenue growth. As an Account Manager, you will own and expand a defined portfolio of customer accounts, with direct responsibility for retention, revenue expansion, and customer lifetime value. This role focuses on growing revenue by winning new accounts and growing existing ones through upselling, cross-selling, and proactive account management. You will work closely with Marketing, Graphic Design, and Production to deliver a seamless customer experience from opportunity through fulfillment, while operating with urgency and accountability. This is an individual contributor role reporting to the Sales Manager, with regular visibility to senior leadership. At TerraSlate, you’ll join an entrepreneurial company redefining durability in print. You’ll have the opportunity to shape your career as we scale. Please only apply if you are currently living in the Denver Metro Area. We do not consider remote, hybrid, or candidates living outside the Denver Metro Area.Relocation is not available for this position. Key Responsibilities Account Ownership & Expansion Own a defined portfolio of customer accounts and serve as the primary point of contact. Drive revenue expansion through structured account management, upselling, and cross‑selling across TerraSlate’s product and service offerings. Proactively identify new use cases, applications, and opportunities within existing customer relationships. Build long‑term, trusted partnerships that increase retention, repeat business, and account share. Follow up on warm leads from Marketing and turn them into new accounts, from first outreach through first order. Achieve assigned revenue targets through expansion‑focused selling and inbound opportunity conversion. Maintain a clean, active, and accurate pipeline in HubSpot, including next steps, close dates, and forecast updates. Respond to inbound leads, quote requests, and customer inquiries with urgency and professionalism. Enter and verify orders in Shopify so every job matches the quoted specs, pricing, and timeline. Manage quotes and orders with a strong understanding of profitability and customer value. Customer Experience & Cross‑Functional Collaboration Partner closely with Production, Design, and Fulfillment teams to ensure timely, accurate, and high‑quality delivery. Own customer communication throughout the order lifecycle and resolve issues within defined escalation paths. Share customer feedback and what you’re hearing about competitors with Production, Design, and Marketing. Product & Market Expertise Develop deep knowledge of TerraSlate’s products, applications, and value proposition across key industries. Attend 1‑2 trade shows or customer events a year. Outcomes Success in this role will be measured by clear KPIs, including: Hitting or beating your revenue and expansion targets. Accurate order execution in Shopify in alignment with quoted terms.100% CRM compliance: all customer interactions, opportunities, and next steps accurately logged in HubSpot. Strong growth and customer retention within assigned accounts. A healthy pipeline with new expansion opportunities added each month. Increased average order value (AOV) and account profitability. High customer satisfaction driven by responsiveness, accuracy, and proactive service. Qualifications Bachelor’s degree in business, marketing, or a related field, or equivalent work experience. 2+ years of experience in account management, sales, or revenue‑focused customer roles. Proven ability to win new accounts, grow existing ones, and consistently achieve revenue targets. A clear, direct communicator who keeps customers informed without being chased. Spanish fluency is a plus. Experience using CRM and order management systems (HubSpot and Shopify experience is a plus). Willingness to work full‑time in our Englewood, CO office. About TerraSlate TerraSlate manufactures and prints waterproof and rip‑proof paper for a wide range of industries and ships products to over 120 countries worldwide. We are a three‑time Inc. 5000 honoree, an Inc. Power Partner, and a 2026 Fast Company Most Innovative Companies award recipient. From selling the world’s most durable paper to custom menus and design services, we help organizations communicate with clarity and confidence in any environment. Our customers span a diverse range of industries, including hospitality, education, horticulture, defense, healthcare, supply chain management, and more. Headquartered in Englewood, CO, we are scaling intentionally and seeking people who want to grow with us. Why You Will Love Working at TerraSlate A Company With Meaning: At TerraSlate, we’re building more than just a place to work. We’re building a company that’s built to last. One that recognizes the value of each employee and provides ample opportunities for growth, recognition, and promotion. Here’s why we think TerraSlate is a company worth joining for the long term. Exceptional Employee Culture: Read the article in the Denver Post about why TerraSlate is a great place to work: Mile High Salute: We are proud to be an official Small Business Partner of the Denver Broncos. Our logo and company info are displayed on rotation at all home games on digital signage, jumbotron, scoreboards, and TVs around the stadium. Sustainability at the Core: We’re the only paper company in the world powered entirely by renewable energy from wind and solar while backing clean water initiatives worldwide. Real Recognition: TerraSlate has been named to the Inc. 5000 List of the Fastest‑Growing Companies in America three times, recognized as an Inc. Power Partner, and honored as one of Fast Company’s Most Innovative Companies in 2026. These awards are made possible by the passion and drive of our incredible team. Security That Cares: Our facility is equipped with automatic locks and keypad entry on all doors. Additionally, we believe your loved ones deserve peace of mind, which is why every team member at TerraSlate receives $100,000 in life insurance at no cost. Momentum You Can Feel: Growth is an integral part of TerraSlate’s culture, both for our employees and the company, personally and professionally. Join a team that’s redefining what it means to work with purpose, speed, and excellence. Meet the CEO: Meet our CEO in this short YouTube video: Compensation On‑target earnings of $80,000 through a combination of base salary, monthly commissions, and quarterly performance bonuses tied to revenue growth goals. Comprehensive health, dental, and vision insurance plans 401(k) with a 4% company match that vests immediately $100,000 in company‑paid life insurance and disability coverage A combination of 3 weeks of PTO plus sick leave annually TerraSlate is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. #J-18808-Ljbffr TerraSlate Inc.