Real-Time Contact Center Analyst
GoodLeap
GoodLeap is a technology company delivering financing and software for sustainable solutions. The Contact Center Analyst will monitor campaigns in real time, reallocate agents to balance workload, and manage daily reporting. The role emphasizes data-driven decision making in a fast-paced environment. Ideal candidates have 1–3 years in a contact center, with knowledge of ACD, dialer, IVR, and WFM, plus strong Excel skills; Power BI is a plus. #J-18808-Ljbffr GoodLeap
Vacancy posted 1 day ago
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