Concierge

Job Description

Job Description

The Concierge will serve as the initial point of contact at the Main Branch Office, creating a welcoming experience and building strong relationships with members and stakeholders. Provides exceptional service, guides visitors using general knowledge of credit union functions, and communicates effectively while maintaining professionalism, independence, and a positive demeanor.

Key Responsibilities

• Greeting and welcome all members, vendors, and stakeholders entering the main office in a professional and courteous manner
• Identify stakeholder needs and connect them with the appropriate employee or department for assistance
• Build strong relationships by engaging in meaningful conversations and developing rapport with members
• Recognize opportunities to recommend products and services that meet member needs
• Provide effective referrals to internal specialists when additional expertise is required
• Assist with end-of-day branch operations and administrative tasks
• Make timely and appropriate suggestions based on member goals and financial needs
• Conduct outbound follow-up calls to strengthen relationships and support business growth
• Initiate targeted outreach to members regarding additional services, needs assessments, and service follow-up
• Address and resolve member concerns and complaints professionally and efficiently
• Ensure compliance with all Credit Union security policies and procedures
• Support overall branch operations and perform additional duties as assigned

Qualifications & Experience

• High School Diplomas or GED required
• Two years of customer service experience preferred
• Notary Public preferred

Minimum Physical Requirements and Working Conditions

• Sitting for prolonged periods at a desk working on a computer.
• Standing for prolonged periods of time in a stationary position.
• Walking on occasion for up to 2 hours per day.
• Reaching, bending, twisting, turning frequently.
• Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.
• We'll make reasonable accommodations for qualified applicants and employees with disabilities.

Benefits and Pay

The expected pay for the Concierge position is $18.70 per hour.

This pay reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. The pay offered may vary depending on the candidate’s experience, skills, and other relevant factors.

We cover 100% of employees’ single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

About Company

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.

Make a difference one life at a time!