Service Administrator

Job Description

Job Description

Description:

About Us:

WE BLEED BLUE
At MCT Companies, we like to say we bleed blue . Blue is a dedication and commitment to our co-workers, customers, and our core values. Our core values define who we are. They are the underlying framework for our decisions, interactions, and relationships.

We strive for camaraderie because we are team players, a can-do attitude because we are problem solvers and doers, doing right by our word because we believe in honesty, excellence because we believe that expertise and quality is the key to success, and most importantly, fun because we cherish the life-long friendships and bonds made at MCT! We are looking for motivated individuals to join our growing family business!

Job Summary:

The Service Administrator serves as the primary liaison between prospective and existing customers and the service department, delivering exceptional customer service throughout the service process. This role is responsible for initiating service requests by identifying equipment performance issues, assessing customer needs, verifying warranty and service contract coverage, preparing estimates, and creating, managing, and closing repair orders. The Service Administrator also addresses customer inquiries and resolves concerns promptly to ensure a positive customer experience and overall satisfaction.

Pay: $22.00 - $25.00/hourly depending on experience
Schedule: Monday – Friday, 6:30am – 3:00pm, On-site in City of Industry

Requirements:

• Handle customer inquiries and complaints over phone and in-person.
• Provide information about the products and services.
• Document and update company and customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.
• Coordinate customer repairs and installations.
• Provide updates to customers as their work is completed.
• Provide excellent customer service from intake to release of vehicle, and perform any additional follow-up.
• Advise the customer on the repairs that you recommend and offer a pricing quote.
• Communicate with parts sellers and technicians to make sure everything needed is on hand.
• Answer detailed questions about services performed and price information.
• Open, prepare, and close out service repair orders.
• Obtain required purchase order (PO) numbers from customers and follows up for any missing information.
• Performs other duties as requested, directed, or assigned by management.

Job Requirements:

• Excellent customer service
• Strong accounting background
• Positive and professional demeanor
• Strong attendance and punctuality are mandatory requirements and essential functions of this position. Employees must consistently report to work as scheduled, arrive on time, and understand company scheduling practices to effectively manage time and meet all work schedule expectations.
• Ability to break down complicated industry topics into understandable advice meant for customer understanding.
• Intermediate computer and data-entry skills; Windows based programs, Karmak Fusion a plus
• Organizational and record-keeping skills
• Have a teamwork mindset in the workplace and accept feedback on your work.
• Ability to multitask, work in high-stress settings and offer flexible hours on your schedule.
• Self-motivated and can work independently.
• Previous dealership experience is highly desired.
• Excellent written and verbal communication skills
• Ability to build rapport with clients.
• Utilizes critical thinking skills, problem solving abilities, and exercise good judgment when completing tasks in an efficient, accurate, and productive manner.
• Open to future opportunities.

Benefits:

• Medical, Dental and Vision after 30 days
• HSA and FSA plans
• Company Paid Life Insurance, LTD and STD
• Paid Time Off
• Holiday Pay
• 401(k) with employer match
• Fun and Rewarding Work Environment

Physical Requirements:

• Ability to sit, stand, walk, twist, bend, stoop, kneel, crawl, climb stairs/ladders.
• Ability to lift / carry / push / pull up to 50lbs.
• Ability to work at heights and in confined spaces.
• Ability to work in hot and cold temperature extremes.
• Ability to wear required PPE (personal protective equipment)

Disclaimer: The qualifications and physical requirements listed in this job posting are representative of those needed to perform the essential functions of the position. Reasonable accommodations will be provided to qualified individuals with disabilities and for sincerely held religious beliefs, in accordance with applicable law. If you need an accommodation during the application or interview process, please contact Human Resources.

This job posting is intended to describe the general nature and responsibilities of the position and is not an exhaustive list of duties. MCT Companies reserves the right to modify job duties and responsibilities as business needs require.

Nothing in this posting creates an express or implied contract of employment. Employment with MCT Companies is "at will" and may be terminated by either the employee or the Company at any time, with or without cause or notice, subject to applicable law.

MCT is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, disability, marital status, veteran status, or any other occupationally irrelevant criteria.

MCT is an EEO/AAP Employer