End User Services Automation Engineer
$79.62k - $132.72kVoya Financial, Inc.
- # End User Services Automation EngineerApplylocations: CT-Windsor, One Orange Way: CA-San Diego, 600 West Broadway, Suite 2900time type: Full timeposted on: Posted Todayjob requisition id: JR0032218*****Together we fight for everyone’s opportunity for a better financial future.*****We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.****Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage –**** ****Apply Now****The Executive Technical Support Consultant will serve as the Site Lead within our Onsite Tech Services (OTS) team. This role is responsible for delivering and coordinating 24/7 white-glove, high-touch IT support to EC and ELT executives and staff in a fast-paced financial services environment. This position provides hands-on technical oversight of vendor-managed site teams, partners closely with managers to drive a service-first delivery strategy and builds strong relationships with business stakeholders. Success in this role requires deep technical expertise, excellent communication skills, and a proven ability to support senior executives in dynamic, high-touch environments. **Work Location Requirement** This position is available in the following **onsite office locations**:* **Windsor, CT — Onsite, 5 days per week*** **San Diego, CA — Onsite, 5 days per week**\*\*Remote or hybrid work arrangements are **not available** for this role.\*\***\*\*Candidates must reside within commuting distance of one of the listed offices and be able to work onsite Monday through Friday. \*\*****The Contributions You'll Make:*** Serve as the primary technical lead for on-site end user services, ensuring consistent, high-quality support across all service areas.* Deliver and coordinate 24/7 white-glove support for EC and ELT members, resolving issues with discretion, speed, and precision.* Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems.* Act as the escalation point for complex or sensitive support issues involving executive stakeholders.* Provide hands-on technical oversight of vendor-managed site teams, ensuring adherence to service standards and rapid issue resolution.* Partner with managers to align support operations with business needs and reinforce a service-first culture.* Build and maintain strong relationships with business stakeholders, acting as a trusted advisor for executive technology needs.* Promote a culture of service excellence, accountability, and continuous improvement across the site.* Maintain and update tickets in alignment with SLA and KPI targets.* Manage IT asset lifecycle including procurement, inventory, and disposal.* Oversee incident response and root cause analysis for executive-impacting issues, ensuring timely resolution and communication.* Coordinate change, release, and problem management processes, ensuring minimal disruption to executive operations.* Ensure compliance with IT policies, documentation standards, and security protocols across all site support activities.**Minimum Knowledge & Experience:*** Extensive experience in IT service delivery, site operations, or technical end user support, with a focus on executive environments.* Demonstrated success in supporting executive-level users with high-touch, responsive, and 24/7 service.* Strong technical oversight and vendor coordination capabilities.* Exceptional communication, problem-solving, and stakeholder engagement skills.* Proficient in Microsoft Windows OS (Windows 11), Virtual Desktop Infrastructure, Microsoft 365, and workstation imaging.* Ability to operate independently and make decisions in dynamic, fast-paced environments.* Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management.* Experience with IT Asset Management (ITAM) tools and practices.* Bachelor’s degree or 5–8 years of relevant IT experience.**Preferred Knowledge and Experience:*** Industry certifications (e.g., Microsoft, ITIL, CompTIA).* Familiarity with performance management, capacity planning, and business relationship management.#LI-ND1****Compensation Pay Disclosure:****Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.$79,620 - $132,720 USD****Be Well. Stay Well.****Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.****What We Offer***** Health, dental, vision and life insurance plans* 401(k) Savings plan – with generous company matching contributions (up to 6%)* Voya Retirement Plan – employer paid cash balance retirement plan (4%)* Tuition reimbursement up to $5,250/year* Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.* Paid volunteer time — 40 hours per calendar year*Learn more about* Voya benefits (download PDF)****Critical Skills****At Voya, we have identified the following critical skills which are key to success in our culture:* ****Customer Focused**:** Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.* ****Critical Thinking**:** Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.* ****Team Mentality**:** Partnering effectively to drive our culture and execute on our common goals.* ****Business Acumen**:** Appreciation and understanding of the financial services industry in order to make sound business decisions.* ****Learning Agility**:** Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.*Learn more aboutCritical Skills*****Equal Employment Opportunity*****Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.*****Reasonable Accommodations*****Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference* *resources for applicants with disabilities.*
- J-18808-Ljbffr Voya Financial, Inc.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the End User Services Automation Engineer in Windsor, CT vacancy
$29 - $43 per hour
...Field Service Technician/Engineer - Western MA/Hartford County Are you passionate about technology and supporting first responders? If so, read... ...aspects and features of equipment and systems and provide end user operational training Perform system audits and...SuggestedWork experience placementWork at officeRemote workFlexible hours- ...troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops,... ...support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction...Suggested
Worldwide TechServices
Bloomfield, CT3 days ago - ...Network Automation Engineer At Brokerage, we are looking for a Network Automation Engineer to... ...like Python, for creating new API based services and supporting existing scripts. Experience... ...clear and concise documentation for users and fellow developers. Preferred...Suggested
RIT Solutions
Windsor, CT4 days ago - ...Resident The agency needs the service of 1 HANDS ON QA Automation Engineer. The candidate will serve in the... ...Follow developed strategies for end-to-end system testing. Assist in... ...synchronization. Interface with the user(s) and sponsor(s) and all other...SuggestedPermanent employmentContract workWork at officeLocal area
Suncap Technology
Hartford, CT4 days ago $129.15k - $142.07k
...of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to... ...team as we help shape a brighter way forward. Sr. Automation Engineer - JLL What this job involves: We are seeking a Senior...SuggestedDaily paidApprenticeshipLocal areaRemote workJones Lang LaSalle IP, Inc.
Windsor, CT3 days ago- Infosys Limited seeks a skilled professional in Hartford, CT to enhance healthcare software solutions through user needs documentation, software testing, and integration of new features. The ideal candidate will have experience in the healthcare domain, particularly with...
- JLL is seeking dedicated technical professionals for their Reliability, Maintenance & Engineering team in Windsor, Connecticut. The role involves installing and repairing automated packaging and distribution equipment and requires relevant trade certification or equivalent...
- ...health, safety and security solutions and services. We offer clients a full portfolio of... ...Perform routine configuration changes (user permissions, application configuration, etc... ...technical audience. Perform pre-deployment end to end testing of all upgrades and major...For contractorsWork at office
Securitas Technology
Poquonock, CT16 hours ago $128.8k - $193.2k
...Lead IT Engineer - IE07ME We're determined to make a difference and are proud... ..., Copilot and related Microsoft 365 services, owning solutions end-to-end from design through production... ...Identify and implement opportunities for automation, refactoring, performance tuning,...Temporary workWork at office3 days per weekThe Hartford
Hartford, CT16 hours ago- Honeywell International, Inc. is seeking a Field Service Engineer who will provide on-site technical support and maintenance for Honeywell Quality Control Systems. This hands-on role involves troubleshooting and resolving issues in complex industrial environments while...
- ...Field Sales Engineer - Industrial, Northeast and Midwest Stubli is a global industrial... ...industries such as renewable energies, industrial automation applications, power transmission and... .... ~ Industry experience with high-end electrical connectors a plus. People...Local areaRemote work
$129.15k - $142.07k
Jones Lang LaSalle Incorporated is seeking a Senior Automation Engineer in Windsor, CT to design, develop, and implement automation systems for industrial processes. The role emphasizes safety and requires extensive experience in PLC-controlled automation, programming,...Full time- This is a full-time Field Service Engineer (FSE) position based in Windsor, CT, with local responsibilities and travel time of up to 100%... ...and implement effective solutions for standard and custom JT Automation designed systems, with a focus on maintenance and continuous...Full timeLocal areaRemote work
- JT Automation, LLC. is looking for a full-time Field Service Engineer based in Windsor, CT. The role involves travel to customer sites for installations, support, and maintenance. The ideal candidate holds an associate degree in a technical field and has 2-3 years of mechanical...Full time
- Job Title: QA Automation Engineer (Hammer/IVR) Location: Onsite - Hartford, CT Pay Rate: $55/hr C2C Client: Aetna (CTS) Experience Required... ..., Integration, and Performance testing efforts to ensure end-to-end reliability. Top 3 Required Skills Expert-level proficiency...Long term contract
$150k - $200k
...To learn more, please see . The AI Automation Engineer - Finance & Accounting applies AI to finance... ...Experience with document AI services (AWS Textract, Azure Document Intelligence... ...products serving nearly 16 million digital users across the Higher Education, School,...Live inLocal areaWorldwideCengage Group
Hartford, CT8 days ago$90k - $115k
...high-impact career with a regional leader while reclaiming your work-life balance. We are seeking customer-focused CNC Field Service Engineers to support our expansive machine tool distribution network throughout New England. Unlike traditional service roles that keep...Permanent employmentTemporary workWork experience placementLocal areaRemote workNight shiftRandstad
Windsor, CT2 days ago- ...A healthcare client is looking for an Automation Engineer to sit Hybrid in a main company location. This team is responsible for API management... ...disability, protected veteran status, military or uniformed service member status, or any other status or characteristic...
Insight Global
Hartford, CT16 hours ago $85k - $95k
...United States Suitability/Public Trust Fully remote Software Engineering Services Overview GovCIO is currently hiring for Mid Level Quality Assurance Engineer to test and automate testing for a specialized government software solution. This position will...Full timeCurrently hiringRemote workFlexible hoursGovCIO
Hartford, CT3 days ago$54.12k - $107.59k
...Building Automation Systems Specialist - Mid or Senior Level Position... ...Configure PC workstations and user interfaces. Confirm proper... ...control system documents to engineering for as‑built drawings. Project... ...contractors to perform startup services. Work overtime as needed (compressed...Permanent employmentFor contractorsWork at officeLocal areaNight shiftSiemens Mobility
Hartford, CT4 days ago$155.66k - $225.16k
...platform providing millions of global users with one place to chat, explore and build... ...Role: We’re hiring our first AI Automation Engineer to lead how we apply AI internally across... ..., iterate quickly, and launch internal services. This role is ideal for an engineer...Remote jobFull timeShift workQuora
Hartford, CT1 day ago- Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises... ...provide onsite/ on-call assistance to end-users within the organisation’s desktop... ...two of the following Bachelor of Engineering - Computer Science, Bachelor of Technology...FreelanceFlexible hoursWeekend work
$73.2k - $117.8k
...members all united by a common purpose. Our engineering and product innovation help keep... ...their jobs every day. The Senior Field Service Technician will support the Oshkosh S-Series... ...within their assigned territory (truck end users) to perform in service operations and...Permanent employmentNight shiftOshkosh Corporation
Hartford, CT2 days ago$83k
...Job Description Job Description Title: Service Engineer Reports to : Service Expert Coordinator Location : DMG MORI TC... ...as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced...Work at officeMonday to FridayDMG MORI USA, INC
Hartford, CTa month ago- ...QA Automation Engineer Hartford, CT (Onsite) Long term Contract Key Responsibilities: Test Automation Development: Design, develop, and maintain automated test scripts using industry-standard tools and frameworks (e.g., Selenium,...Long term contract
Futran Tech Solutions Pvt. Ltd.
Hartford, CT4 days ago $86.8k - $165.2k
...Qualifications Must Have: Bachelor’s Degree or equivalent experience in Industrial Electrical Engineering, Computer/Software Engineering, or related discipline. 5+ years of experience in automated systems in manufacturing environments. U.S. Citizen due to program requirements....Temporary workFlexible hours$100 per hour
Automation Technician lll page is loaded## Automation Technician llllocations: Windsor Locks... .... Ensure rapid equipment return to serviceability by performing a thorough in-depth troubleshooting... ...on multi axis robotic arms and End Of Arm Tools. Be proficient with conveyor...Hourly payWeekly payPart timeShift workNight shiftWeekend work$132.4k - $251.6k
SM Enterprise Services Process Engineering Lead (Remote) Join to apply for the SM Enterprise Services Process... ..., design, and implementation of end to end process improvements across... ...Identify and enable opportunities for automation, digitization, and self service solutions...Remote jobTemporary workWork experience placementWork at officeWorldwideFlexible hours$110k - $140k
...Job Summary We are seeking a highly skilled Network Engineer to join our Managed Service Provider (MSP) support team. The ideal candidate will possess... ..., diagnostics, and disciplined change control Automation and standardization of network changes where applicable...Remote workFlexible hoursAfternoon shiftSHI GmbH
Hartford, CT16 hours ago- Pratt & Whitney is seeking a Technical Customer Support Engineer in East Hartford, Connecticut. The role involves collaborating with airline customers and maintenance shops worldwide to support the PW4000/2000 engine family, managing urgent operational challenges and enhancing...Worldwide
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to End User Services Automation Engineer. Be the first to apply!
Related searches
- building automation manager Windsor, CT
- automation project manager Windsor, CT
- director of automation Windsor, CT
- automation operator Windsor, CT
- aviation safety assistant office automation Windsor, CT
- automation manager Windsor, CT
- junior service engineer
- piping field engineer
- field office engineer
- caterpillar service engineer