Front Desk Coordinator

Front Office Coordinator

Are you a compassionate and detail-oriented individual with a knack for making others feel welcome and supported? Do you thrive in a dynamic environment where you can play a pivotal role in ensuring seamless patient experiences? Are you great with managing and encouraging people in their health goals? If so, we have an exciting opportunity for you!

Employment Type: Full-time

Location: True North Health Center - Colorado Springs

About Us: At True North Health Center, we are dedicated to providing top-notch healthcare services and a supportive environment for our patients. We believe that every interaction counts and contributes to the well-being of our patients. As a Front Office Coordinator, you'll be at the forefront of creating positive patient experiences, managing our office flow while ensuring the smooth progression of their care plans and health goals. We like to call this position the "quarterback" of our office as this position is in charge of managing the overall patient flow.

Key Responsibilities:

• Engage with patients warmly and professionally, guiding them through their visits.
• Manage appointment scheduling and confirmations using our cutting-edge EHR system.
• Managing patient flow and office communication during shift
• Maintain accurate patient records and documentation for every appointment.
• Collaborate with the team to ensure a high percentage of kept appointments.
• Assist patients in completing required paperwork for re-exams and treatments.
• Cultivate a positive atmosphere while addressing and resolving challenges effectively.
• Lead daily team huddles to promote productivity and ensure goals are met.

Desired Qualities:

• Ability to handle a fast paced environment
• Upbeat and uplifting personality
• Empathetic and patient demeanor to provide exceptional patient experiences
• Detail-oriented and organized with an ability to manage multiple tasks seamlessly.
• Effective communicator with a genuine interest in patient well-being.
• Adaptable and resourceful in handling changes and patient needs.
• Team player who thrives in a collaborative environment.
• Skilled at striking a balance between hospitality and assertiveness.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a healthcare setting or customer service role is a plus.
• Proficiency in using electronic health records (EHR) systems is desirable.
• Demonstrated ability to handle patient interactions with professionalism and care.
• Strong organizational skills and attention to detail.
• Comfortable leading team discussions and huddles.
• Comfortable managing patients and ensuring they are reaching their health goals.

Benefits:

• Competitive pay, bonus and benefits package.
• Opportunity for professional growth and development.
• Positive and inclusive work culture.
• Meaningful work that directly impacts patient well-being.
• 401k Matching
• Paid Time off
• Paid Holidays
• Family Health Care Benefits

If you're passionate about holistic healthcare and helping people, have a knack for organization, and are ready to make a difference in patients lives, we invite you to apply for the Front Office Coordinator position at True North Health Center. Join us in making a difference in the Colorado Springs Community