PT Customer Service Associate

Join Our TeamWe are customer obsessed, innovative, and have the best culture in retail. Join our team today!Position ObjectiveThe Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!Functional ResponsibilitiesDrive for ResultsMeets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.Maintains knowledge of current sales and promotions; maintains pricing and visual standards.Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.Participates in visual directives including monthly store sets and zone maintenance.Customer ExperienceModels and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.Ensures prompt resolution of customer concerns.Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.Signs up clients for reward program.Builds and maintains a solid customer following through clienteling and wardrobing.Knows current product fit and style assortment offerings in store and on line.Maintains consistent client communication through utilization of customer book.Operational ExcellenceSupports replenishment activities that keep the store full and abundant.Assists with locate fulfillment.Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.Assist with boutique cleanliness and organizationTeamwork and GrowthPromotes an inclusive, collaborative approach to problem solving.Seeks personal developmental opportunities and readily solicits feedback.Other duties as assigned.This position may be found in multiple brands. Some duties may vary from brand to brand.QualificationsHigh School diploma or equivalentRetail or sales experience preferredMust be 18 years of age or olderExcellent communication skillsExcellent customer service skillsAble to learn or adapt to technology provided by the companyStrong organizational skills and ability to multi-task in a fast-paced environmentAble to communicate with customers, Associates, and ManagementRegular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is requiredPhysical RequirementsConstant Walking/Standing- 67-100% of 8-hour shiftOccasional Lifting up to 50 lbs.- 1-33% of 8-hour shiftFrequent Climbing- 34%-66% of 8-hour shiftDue to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance. 5219 The Summit BirminghamChico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.