Venue Transport Operations - FIFA World Cup 26 | All Host Cities

Overview At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience. Department: Tournament Time Role Employment Type: Fixed Term Contract Location: All Locations FIFA World Cup 26 Skills Framework Accountability: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. Decision Making: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances. Inclusivity: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. Initiative: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control. Innovation: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. Leadership: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision‑making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. Vision: Ability to perceive the organization’s global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. Main Activities and Responsibilities The Venue Transport Operations team plays a critical role in delivering all transportation services for FIFA World Cup 26™ client groups, including PMAs, Referees, Guests (VIP/VVIP/Legends), Workforce, Media, and other tournament stakeholders. Venue Transport & Mobility Roles IBC Transport Venue Coordinator – Dallas, TX only Venue Transport Supervisor Venue Transport Parking Sr. Coordinator Spectator Parking Coordinator – Miami Training Site Venue Transport Supervisor – Miami IBC Transport Venue Coordinator Responsibilities Venue Operations Oversight: Support 24‑hour operations across three separate lots with distinct functions, layouts, and traffic flows. Access Control: Enforce VAPP (Vehicle Access & Parking Permit) and access procedures in coordination with Venue Transport Management and Security teams. Stakeholder Coordination: Liaise with Security, Fleet, Bus Operations, and Venue Management to align all parking and transport activities. Incident Response: Report and resolve operational issues in real time, escalating incidents to the Venue Transport Manager as needed. Volunteer & Staff Coordination: Direct venue transport volunteers and contracted parking staff, ensuring accurate briefings, role clarity, and efficient shift rotations. Customer Service: Provide professional, solution‑oriented support to FIFA Constituents, ensuring a smooth and safe experience for all users of the transport system. Venue Transport Supervisor Key Responsibilities Coordinate stadium and venue transport operations for FIFA Constituent Groups in collaboration with Stadium Operations teams. Work closely with Security to ensure transport plans align with security requirements and access controls. Liaise with Bus Operations and Fleet teams during live operations to support efficient and reliable transport delivery. Coordinate transport activities with suppliers and contractors across parking, traffic management, and load zone locations. Manage transport information desks and ensure accurate guidance is provided to clients and workforce. Train and supervise volunteers and contractors supporting venue transport operations. Oversee the placement, control, and storage of transport‑related furniture, fixtures, and equipment (FF&E). Venue Transport Senior Coordinator – Parking (VAPP) Key Responsibilities Support the Parking and Permitting Manager in the operational delivery of tournament‑wide Vehicle Access & Parking Permits (VAPP), including digital and printed permits. Maintain and manage the VAPP database to ensure accurate data capture, tracking, and reporting throughout the tournament lifecycle. Align stadium parking capacity with allocated VAPP volumes for FIFA Constituent Groups. Manage match‑day VAPP PDA (scanner) distribution, collection, charging, and readiness for subsequent matches. Oversee on‑site VAPP PDA setup, configuration, and troubleshooting. Manage VAPP parking boards and signage related to car park operations. Ensure compliance with VAPP policies, procedures, and access controls. Support centralized application and distribution processes for printed VAPPs. Operate and support the VAPP help desk, responding to staff and stakeholder inquiries. Implement issue‑resolution processes for VAPP‑related challenges during live operations. Compile and submit daily VAPP scanning and performance reports. Training Site Venue Transport Supervisor Key Responsibilities Ensure cost‑effective and efficient operations at training sites. Assist the Manager in developing plans and budgets while managing all operational activities for Venue Specific Training Sites and Team Base Camp Training Sites. Create comprehensive Transport Plans for all FIFA constituents at Venue Specific Training Sites and Team Base Camp Training Sites. Help develop interim access plans for FIFA Club World Cup Training Sites. Coordinate with key stakeholders to secure necessary agreements and approvals. Coordinate with Security to ensure transport plans are integrated with security measures at all Venue Specific Training Sites and Team Base Camp Training Sites. Create walkthroughs, testing, and readiness exercise plans. Support the delivery of transport services for all test events leading up to the FIFA World Cup 26. Spectator Parking Coordinator Key Responsibilities Assist with analysis of spectator parking inventory and develop parking allocation strategies for select Host Cities. Coordinate internal reviews and stakeholder inputs to finalize spectator parking solutions. Track and manage parking sales performance in collaboration with JustPark. Support the development and documentation of Standard Operating Procedures (SOPs) for spectator parking within the Transport (TPT) department. Liaison with JustPark to ensure operational excellence and develop training programs between JustPark and Stadium staff. Collaborate with internal Functional Areas (FAs) to address spectator parking‑related inquiries and requests. Ensure adequate staffing levels are developed and maintained during tournament time in Spectator Parking areas at each of the Stadiums. Coordinate integration of spectator parking features and validations into the FWC26 App, working with internal IT teams and third‑party vendors. Ensure the Spectator Parking Customer Service Statement of Work (SOW) is developed and executed effectively by the vendor. During Tournament time, provide operational support from within the Transport Operations Center (TROC). Resolve live issues in coordination with Venue Business Strategy, Venue Transport Managers and Stadium Teams. Manage Point‑of‑Sale (POS) devices at each stadium to support on‑site operations. Assist with nightly reconciliation and settlements in coordination with the Venue Business Strategy team. Support ad‑hoc operational needs related to spectator parking logistics, communications, and tracking. Collaborate with all FIFA26 Functional Areas and transport systems to align plans with overall transport proposals. Locations United States: Atlanta, Boston, Dallas, Houston, Kansas City, Los Angeles, Miami, New York / New Jersey Area, Philadelphia, San Francisco, Seattle. Mexico: Guadalajara, Mexico City, Monterrey. Canada: Toronto, Vancouver. Your Profile Education & Qualifications Bachelor’s degree in Transport Management, Logistics, Operations, Event Management, Hospitality, Business Administration, or a related field preferred. Equivalent professional experience in large‑scale events, aviation/airport operations, hotel operations, public transport, mobility services, logistics, or fleet/bus management accepted in place of formal education. Strong knowledge of transportation systems, event operations, mobility planning, or live operations coordination. Understanding of safety protocols, access management, accreditation systems, or traffic management principles is an asset. Familiarity with large‑scale sporting events, tournaments, or multi‑venue operations is a plus. Work Experience Experience working in transport operations, logistics, mobility, event operations, fleet or bus coordination, hotel operations, airport operations, or similar fast‑paced service environments. Background in client services, customer support, dispatching, control room operations, or live event coordination highly beneficial. Experience supervising staff, volunteers, drivers, or operational teams is an advantage. Demonstrated ability to manage time‑sensitive operations, resolve issues under pressure, and communicate effectively with a wide range of stakeholders. Prior involvement in major events (sporting, entertainment, government, convention centers, festivals) strongly preferred. Languages Fluent in English. Spanish and/or French proficiency a plus (strong advantage given the tri‑host nature of the tournament). Additional languages spoken by global client groups are a plus. Technology Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project). Comfortable working with planning software, mobility dashboards, and online collaboration tools. Ability to quickly learn and operate specialized tournament transport systems such as the Transport Management Module (TMM), IFES, fleet tracking dashboards, or command‑center communication tools. Experience with ticketing, scheduling, dispatching, or CRM‑style tools an advantage. Equal Opportunities FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. About FWC2026 The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience. #J-18808-Ljbffr