Resident Services Coordinator

Resident Services Coordinator

Working for Realty Operations Group means being part of a team dedicated to delivering a best-in-class apartment living experience. We maintain a superior group of professionals united by a common commitment to the highest level of integrity and business ethics in all of our dealings. At Realty Operations Group, we are committed to innovation and creative problem-solving. We provide our team members with constant training, development opportunities, and career advancement in a fast-paced environment. We are looking for the right candidate to join our Property Operations Team as a Resident Services Coordinator. The Resident Services Coordinator will report directly to the Property Manager or Senior Property Manager of the portfolio and provides an excellent opportunity to gain hands-on experience in property management.

Essential Job Function / Responsibilities:

• Deliver best-in-class customer service through quick and effective response to residents inquiries and repair requests, escalating more serious resident concerns promptly.
• Manage resident communications, including emails, phone calls and notices.
• Gather and review resident feedback to improve services and enhance resident satisfaction.
• Ensure accurate and up-to-date information is available on all platforms.
• Support the property management team with budget tracking and expense management.
• Coordinate purchase of business critical supplies, services and equipment.
• Assist in preparation and analysis of weekly and monthly financial reports for Senior Management.
• Learn the Property Management profession through participation on a team which consists of Operations, Leasing, Legal, Compliance, Construction, and Commercial Property Management Professionals.
• Perform other related duties as assigned.

Requirements:

• A Bachelor's Degree is required
• Strong computer skills, MS Office applications, including Word, Excel and Outlook
• Ability to learn new technical applications such as Yardi (real estate financial and operational software)
• Must have strong verbal and written communication skills with excellent customer service orientation
• Ability to multitask in a fast paced environment
• Must be able to maintain confidentiality at all times.

The Company offers a competitive salary and benefits including medical, dental, vision life insurance, HSA/FSA, commuter benefits program, short-term disability and 401(K).