Senior Desktop & Endpoint Support Analyst

Job Description

We're looking for a Senior Desktop & Endpoint Support Analyst who enjoys tackling complex technical issues, working with modern Microsoft technologies, and finding smarter ways to support employees.

This role goes beyond traditional desktop support. You'll serve as an escalation resource for challenging issues while working across Microsoft Intune, Windows 11, Microsoft 365, SCCM/MECM, Autopilot, Azure Virtual Desktop, PowerShell, endpoint security, and collaboration technology.

What You'll Do

• Troubleshoot complex endpoint, desktop, mobile, virtual desktop, application, and collaboration technology issues.
• Administer and support Microsoft Intune, including device enrollment, configuration profiles, compliance policies, application and policy deployment, and MDM troubleshooting.
• Support Windows 11, Microsoft 365, SCCM/MECM, Windows Autopilot, endpoint security tools, and enterprise applications.
• Support Azure Virtual Desktop (AVD) and other virtual desktop technologies.
• Develop PowerShell scripts to automate administration, reporting, remediation, and repetitive support tasks.
• Support Microsoft Teams Rooms, conference room and AV technology, and other workplace technologies.
• Provide responsive technical support for business leaders and other high-visibility needs.
• Partner with infrastructure, security, and other IT teams to resolve complex issues and improve the technology environment.
• Participate in technology refreshes, migrations, deployments, and modernization initiatives.
• Use ServiceNow, Power BI, and operational data to identify trends and improve service delivery.
• Explore new technologies, including Microsoft Copilot and AI-enabled workplace tools, that can improve productivity and support efficiency.
• Mentor teammates and serve as a technical escalation resource.

What We're Looking For

• 3+ years of progressive desktop support, endpoint support, IT support, or end-user computing experience
• Hands-on experience administering Microsoft Intune
• Strong experience with Windows 11 and Microsoft 365
• Experience with SCCM/MECM and Windows Autopilot
• Experience with Azure Virtual Desktop (AVD) or similar virtual desktop technology
• Hands-on PowerShell scripting and automation experience
• Strong troubleshooting skills across endpoint and workplace technologies
• Experience supporting enterprise environments and partnering across IT teams
• Strong communication skills with the ability to support both technical and nontechnical users
• Experience serving as an escalation resource or mentoring other IT professionals
• Bachelor's degree in a technology-related field or equivalent relevant professional experience

Nice to Have

• Microsoft Azure Administrator Associate (AZ-104)
• CompTIA Security+
• ITIL Foundation
• Microsoft Teams Rooms or enterprise AV experience
• ServiceNow or Power BI experience
• Experience with Microsoft Copilot or other AI-enabled workplace tools

Why This Role?

If you're the person teammates turn to when a technical problem gets complicated, this could be a great next step.

You'll stay hands-on while getting exposure to endpoint management, automation, virtual desktops, Microsoft cloud technologies, collaboration tools, analytics, and AI. You'll have the opportunity to solve today's problems while also helping make the technology environment better for tomorrow.

Bring your troubleshooting skills, curiosity, and ideas. We'll bring plenty of interesting problems to solve.