Customer Service Representative - 3rd Shift (Warrendale, PA) - $1,000 Sign On Bonus!

Customer Service Representative - 3rd Shift (Warrendale, PA) - $1,000 Sign On Bonus! Posted on July 22, 2026 Locations Showing 1 location Corporate Warrendale Corporate (Warrendale) 2000 Ericsson Dr Suite 250 Warrendale, PA 15086, USA Corporate Warrendale Corporate (Warrendale) 2000 Ericsson Dr Suite 250 Warrendale, PA 15086, USA +0 more locations less locations On-site Customer Service Full-Time Requisition #: CENTR008230 Description At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Customer Service Representative. We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. $1,000 SIGN-ON BONUS! $500 after 90 days and another $500 at one year! Location: Greater Pittsburgh, PA Region (Warrendale) -Hybrid Schedule available after 6 months. 5 weeks of training provided (Week 1: M-F, 9am - 5pm, Week 2-5: M-F, 11pm - 7am)

SUMMARY:

As a Customer Service Representative, you will r espond to incoming alarm events that involve life safety, property and environmental signals , and phone calls as directed by account instruction and/or Company SOG . Provide exceptional customer service experience and ensu re accurate and efficient response and documentation. What You’ll Do: Handle Customer Accounts as Central Station Operator to Include: R eceiving alarm calls dealing with life safety, property, and environment. Answer incoming calls in a timely manner. Document actions in operating software. Request response from public safety agencies . Complete outbound calls to account contact list . Complete Shift Duties as Assigned by CS Supervisor/Assistant Suprervisor. What You’ll Need: Knowledge – High School Diploma or Equivalent: Entry level position, no experience required , customer service experience - Preferred. Communication Skills: Ab le to read and interpret documents, procedure manuals, operating and maintenance instructions, and safety rules . Ab le to accurately understand, spell, and type words and numbers . These skills are need ed to understand and relay account information to customers and emergency responders. Mathematics Skills: Ab le to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. These skills are needed to understand and relay account information to customers and emergency responders. Reasoning Ability: Ab le to apply common sense understanding to carry out instructions furnished in written, oral, diagram, map, resolution code, or schedule form . Ab le to deal with problems involving several concrete variables in standardized situations. These skills are needed to understand and relay account information to customers and emergency responders. Customer Service Skills/Abilities: Active and empathetic listening skills when dealing with others in all situations, including the ability to produce a calming effect on others and elicit the necessary information during a stressful situation . Keyboarding/Typing Skills: Able to efficiently and accurately input account data . Organization Skills: Able to manage multiple tasks with great attention to detail . Able to meet all customer deadlines (both internal and external) . Licenses/Certifications: Able to obtain and maintain state licenses as needed to a ccess customer accounts. What You’ll Get: We offer a “Total Rewards” package including: Competitive compensation Medical, dental, and vision coverage HSA/FSA programs Company paid life and AD&D insurance Company paid short- and long-term disability Voluntary benefit products 401 (k) retirement savings plan after just 60 days 7 Company Holidays, plus 2 Floating holidays of your choice #J-18808-Ljbffr Vector Security, Inc