Customer Service Representative

Job Description

Job Description

About Our Agency

The Farmers Insurance Ben Smith Agency is part of one of the leading insurance organizations in the country, consistently recognized for strength, stability, and customer trust. Our agency is known for professionalism, performance, and a team-first culture. We take pride in delivering exceptional service while building long-term relationships with our clients and our team members.

Position Overview

We are seeking a Customer Service Representative (CSR) to join our high-performing agency. This role is ideal for someone who is dependable, detail-oriented, and genuinely enjoys helping people. The CSR is often the first point of contact for our clients and plays a vital role in maintaining our reputation as a customer-focused, top-tier insurance agency.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Evenings Off

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

• Provide outstanding customer service via phone, email, and in person
• Assist clients with policy changes, billing questions, and coverage inquiries
• Process endorsements, renewals, cancellations, and certificates of insurance
• Maintain accurate client records and documentation
• Support licensed agents with administrative and service-related tasks
• Follow agency workflows and compliance standards
• Build rapport and long-term relationships with clients
• Cross-sell existing clients

• Strong communication and interpersonal skills
• High attention to detail and organization
• Comfortable working in a fast-paced office environment
• Ability to learn insurance products and agency systems
• Prior customer service experience preferred
• Insurance experience or licensing (or willingness to obtain)
• Spanish Speaking Preferred.