Call Center Customer Service

Job Summary Entry level position for trainee inspector who will ultimately be able to undertake basic inspection and sampling work performed in the field, complete necessary paperwork, correctly distribute samples and maintain timely communications with office staff.Responsible for inspection and sampling work performed in the field, completion of all necessary paperwork, correct distribution of samples and timely communications with office staff. Primary Duties and Responsibilities Complete all necessary safety and orientation training required to allow access to customer facilities Shadow assigned senior inspector or training person on jobs and learn basic inspection and sampling requirements Read, become familiar with and follow at all times, all American Petroleum Institute (API) and IFIA procedures as well as customer and company policies and requirements As assigned by training person, perform basic inspection and sampling work in the field according to industry and customer requirements, to include: physical measurement of product, obtaining temperatures of product, sampling of product and calculations of volume. Carry out all assigned tasks in accordance with the latest industry standards and practices and in accordance with the specific instructions provided by supervisor. Maintain required communications with office staff and keep them fully updated of any changes to the initial plan. Responsible for the correct preparation and distribution of all field reports to vessels, terminals, and the office as assigned by training person Responsible for the proper identification and timely transportation of the samples obtained in the course of their activities Other similar tasks as assigned by supervisor Required Skills Skills/Qualifications High school diploma and/or related experience in the industry. Ability to read, write and communicate in English. Basic math skills including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Familiarity with basic computer skills in word processing and spreadsheet programs. Required to have unrestricted use of a licensed and insured vehicle in good, safe operating condition that can be used on the job for both personal and sample transportation in all ambient weather conditions. Must possess a valid current driving license and meet the requirements of AmSpec Safe Driving Policy. Must be ready to accept job assignments at any time, 24 x 7, including scheduled days off. Overtime must be worked as required to meet the needs of the branch office. Must be willing to work shifts if required by location. Must be able to work in refineries, terminals, and on-board marine vessels as necessary. Must respond to communications from the office and be available at all times. Attendance at monthly safety meetings is required. TWIC Card may be required to access terminals, refineries, rail yards, platforms, launch areas, and other third party host sites. Working Conditions The employee may be exposed to fumes, airborne particles, and toxic or caustic chemicals. AmSpec provides product information, training and personal protective equipment to protect employees from exposure to potentially harmful levels of those materials. The employee will be required to work outdoors in all levels of adverse weather conditions. Work may be required to be performed in refineries, tank farms, terminals and on board barges, ships, railcars and tank trucks. The noise level in the work environment may be high at times. Local and on occasion long distance travel may be required. Physical Requirements Safety Sensitive position that requires pre-employment, random and annual drug and alcohol testing (including marijuana testing). Comply with the requirements of AmSpec D&A Policy. Pass an annual Pulmonary Fitness Test. Pass a physical examination by a physician designated by AmSpec, both before employment and at any time during employment upon request of AmSpec Services to confirm the Surveyor’s ability to perform the essential job functions of the position. Qualify annually for a Respirator Fit Test. Qualify annually, based on the results of an OSHA- designated blood test, for work in areas containing certain levels of Hydrocarbon Vapors. Be able to safely perform inspection work while wearing required safety equipment, regardless of ambient weather conditions. Ability to stand for extended periods; use hands to handle, or feel objects, tools, or controls; talk or hear; and to smell. Ability to walk, sit stoop, kneel, crouch, crawl and reach with hands and arms frequently. Ability to climb storage tank ladders and stairs, typically up to 100 feet high while carrying 45 lb. of samples and/or inspection- related gear or equipment. Ability to climb vessel gangways, ladders, Jacob’s ladders, and stairs. Ability to work in the presence of odors, typical of petroleum or petrochemicals, without allergic reactions or nausea when such odors are within OSHA-designated permissible exposure limits (PELs). Ability to work in confined spaces (as defined by OSHA), wearing appropriate respiratory and skin protection equipment. Required Experience #J-18808-Ljbffr