Inside Sales Specialist

Job Description

Job Description

What We Do!

We are a Texas Based - Texas Proud waste solutions provider servicing your local residential, commercial and municipal trash and recycling needs. We pride ourselves in providing exceptional customer service, starting with our hardworking Operations team to our Corporate Leadership. Since 2017, Frontier Waste Solutions has continued to grow and expand its footprint in Texas. We are looking for those looking to be part of this exciting endeavor and share our mission of being the best waste solutions company in Texas.

As they say, "There is no business, like trash business."

What We Are Looking For!

INSIDE SALES SPECIALIST

ESSENTIAL DUTIES & RESPONSIBILITIES
• Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience
• Understanding customers' needs and identifying sales opportunities
• Develops new leads by utilizing all available resources, including referrals, web and other electronic media
• Provide accurate information about products and services to the customer
• Review, monitor, and follow up on any assigned accounts as appropriate
• Protect customer information by keeping all information confidential
• Accurately document all calls and account information
• Daily monitoring of all emails and requests for new business and services as it relates to our inbound call center and assigned SEO Programs if so directed
• Professionally represent the company with professionally prepared email, reports, phone responses, and coordination
• Research customers and SEO requests and propose appropriate products and services while consistently maintaining the integrity of the brand through professional interactions
• Develop relationships by anticipating needs and providing solutions and guidance in relation to business opportunities
• Participate in ongoing training courses/programs, networking events, and regional conferences to stay atop industry trends and the most up to date information
• Achieve assigned performance goals and objectives as set by management to grow parts business
• Perform other assignments and duties as directed by supervisor

MINIMUM QUALIFICATIONS
• 2 years of Customer Service and/or Retail Sales experience
• 1 year of call center experience highly preferred
• 6 months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
• Strong proficiency with Microsoft Word, Excel, Outlook, Power Point
• Strong problem solving, follow up, organization and coordination skills
• Strong communication and analytical skills
• Proficiency in English / Spanish is a plus
• Solid organization skills
• Data entry, keyboard skills and use of a 10-key calculator are required
• Able to adapt as the external environment and organization evolves
• Ability to work in a fast-paced environment in a self-motivating environment
• Ability to multi-task, prioritize and manage time effectively
• Excellent follow-through and attention to detail
• Strong verbal and written communication skills
• Comfortable interacting with customers daily
• Collaborate with others effectively encouraging team support

PHYSICAL REQUIREMENTS
• Frequent sitting, standing, and/or walking
• Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment

EDUCATION
• High School or equivalent required

LICENSE AND CERTIFICATIONS
• None