Customer Service Representative

Job Description

Job Description

At Midwest PMS, we are dedicated to improving the efficiency and profitability of cattle production by delivering high-quality products, science-based consulting, and exceptional customer service. For more than fifty years, we have grown alongside our customers by staying focused on service, value, and long-term relationships. We are proud to offer a safe, rewarding workplace culture that invests in its people and supports the continued success of the customers we serve.

As a Customer Service Representative, you will play an important role in supporting our customers and our internal team. You will serve as the voice on the phone for our customers, taking orders, answering questions, and helping ensure each interaction is professional, helpful, and efficient. Because customer orders are received through a variety of platforms, this role is responsible for accurately entering incoming orders into our systems and working closely with plant managers to ensure orders are delivered according to each customer’s requested timeline. This position is ideal for someone who communicates clearly, takes pride in accurate work, and understands the importance of dependable service from order placement through delivery.

Location: Englewood, Colorado

Salary Range

$65,000 - $80,000 annually

Hours

6:30 a.m. – 3:30 p.m.

Benefits

• Medical
• Dental
• Vision
• Short Term Disability (Company Paid)
• Long Term Disability (Company Paid)
• Basic Life + AD&D Insurance (Company Paid)
• Profit Share Plan Eligibility
• Paid Vacation and Sick Days
• Paid Holidays
• Competitive Pay

Responsibilities

• Deliver exceptional customer service through phone, email, and other communication channels in a professional, courteous, and timely manner.
• Promptly answer incoming calls and respond to customer inquiries in a friendly, professional, and timely manner.
• Exercise independent judgment to evaluate customer needs and coordinate appropriate resolutions.
• Make judgment-based recommendations to improve customer service processes and order accuracy.
• Assist customers with product information, order placement, and delivery status.
• Perform order entry tasks with a high degree of accuracy and efficiency.
• Conduct outbound calls to follow up with customers or provide additional information.
• Exemplify and uphold the company’s values of quality and customer service.
• Build professional relationships with both new and existing customers.
• Accurately manage and enter customer orders received through multiple communication channels, including phone calls, email, text messages, mobile applications, and other online ordering platforms.
• Collaborate closely with plant managers to coordinate schedules, support timely order fulfillment, and ensure customer needs are met.

Required Skills

• Excellent phone etiquette and communication skills.
• Strong data entry skills with excellent attention to detail.
• Capable of handling difficult customers with professionalism and empathy.
• Ability to interact positively and build rapport with customers.
• Ability to work independently and organize work in a manner that ensures accuracy and efficiency.
• Ability to handle multiple tasks simultaneously.
• Ability to prioritize work, manage competing responsibilities, and complete tasks accurately and efficiently.
• Ability to adapt throughout the workday as priorities and business needs change.
• Ability to handle sensitive information ethically and responsibly.
• Proactive and positive attitude.
• Professional decorum.
• Capacity to work in a self-directed manner.

Qualifications

• Three (3) or more years of experience as a Customer Service Representative or in a similar role.
• Computer literate with the ability to accurately input customer orders into the company’s ordering system, communicate with clients by email, and use computer-based tools to support daily customer service responsibilities.
• Proficient in MS Office Suite.
• Exhibits the key attributes needed for success in a customer service role, including patience, resilience, empathy, conscientiousness, compartmentalization, task switching, discipline, emotional awareness, and integrity.
• We are seeking a dependable candidate who is interested in building a long-term career with our company.