Guest Services Associate - Christian Ministry

Guest Services Associate

At OurCalling, our work is rooted in the Gospel and powered by innovation. We are a Christ-centered ministry where every job is a ministry position. We serve individuals experiencing homelessness and crisis through our Street Outreach and Navigation Center, walking with them on a journey from the streets toward hope, stability, and transformation. We meet each person with grace, accountability, and personalized care. We believe that healing happens through trust, relationship, and the hope of Jesus. Powered by innovation, we go beyond meeting immediate needs to create real solutions that help end homelessness one life at a time. Our commitment is to restoration, not relocation, as we help our neighbors discover a sense of belonging, purpose, and a healthy community. Our aim is to help our neighbors walk with Jesus and take the next steps toward living in healthy community.

Our culture is welcoming, intentional, hopeful, and adaptable. We innovate with courage, serve with humility, and hold firm to the belief that every guest, volunteer, donor, staff member, and partner who walks through our doors is made in the image of God. Our staff is diverse, comprising individuals from various backgrounds and experiences. Grounded in the Gospel, we are committed to loving our neighbors with compassion, accountability, and a dedication to lasting change.

Position Summary: The Guest Services Associate is part of our Guest Services team within our Operations Department and assists in a variety of duties related to delivering services and resources to our Guests. This may include assisting with Guest intake, kitchen support, providing clothing, laundry services, meals, showers, sorting, organizing, and storing donated items in our warehouse, and other roles or duties as necessary. The person in this position provides instructions and direction to volunteers that are serving in the Guest Services area. This position may also rotate around the ministry to perform a variety of duties and responsibilities across the Operations Department.

Essential Duties and Responsibilities

• Serve as part of the Guests Services team to provide daily resources to our Guests, such as meals, clothing, laundry, showers, warehouse organizing, and other duties
• Provide a great Guest experience by serving others with a loving, compassionate attitude
• Rotate into various support positions, as required by leadership, to provide the above services in different locations of the building
• Demonstrate a "team player" and collaborative attitude with staff, guest and especially volunteers to ensure that they have a great experience while serving
• Maintain a clean and organized workspace (light housekeeping)

Education and Experience:

• High school graduate or equivalent
• Minimum of 2 years' experience in similar support or volunteer roles
• Ministry to the unsheltered homeless or experience working with addiction recovery, mental illness, the disabled, the aged or infirmed, preferred

Skills and Abilities:

• Treat Guests with respect and dignity demonstrating compassion, humility, kindness, grace and mercy at all times
• Must be comfortable interacting with the population that the ministry serves, namely the unsheltered homeless, including those with addiction or mental illness challenges, exercising de-escalating language and body language when needed and always acting with integrity
• Flexible, resilient, and comfortable working in a busy, and at times, fluid environment
• Dependable, responsible, and timely in working assigned shifts and responsibilities
• Demonstrate maturity in decisions and judgment; comfortable consulting with leadership and peers to find the best solutions, to do "the right thing" for our Guests
• Communication skills, including the ability to read, write, communicate information to Guests, staff, and partner organizations
• Interpersonal skills to handle situations with confidentiality, poise, and tact
• Maintenance of a clean, safe, and healthy environment
• Understanding the physical and emotional needs of, and ways to work with, the homeless population we serve, including the need for respect for the Guests, their privacy, and property
• Physical Requirements: Must be able to lift heavy items of at least 25 pounds; climb stairs easily; work in uncomfortable temperature climates when necessary
• Must demonstrate a team-player attitude

Additional Qualifications:

• Upholding a close and growing relationship as a disciple of Jesus Christ

Our Benefits: We offer an excellent Total Rewards benefit package that includes over 3 weeks' Paid Time Off plus Holidays to start, as well as Health Reimbursement Benefit of up to $800 per month, Parental Leave, Life Insurance, Retirement Plan with matching, and more.