(USA) Member Specialist

What you’ll do Provide member service. Maintain the checkout area. Resolve member issues and concerns. Promote Sam’s Club products and services. Provide guidance and support to members regarding self‑service technology. Process member purchases. Assist with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follow company safety standards, procedures, and guidelines, including conducting safety sweeps. Follow proper procedures for handling merchandise. Correct and report unsafe situations to facility management. Maintain entrance areas; acknowledge members, verify membership cards, identify member needs. Assist members with purchasing decisions. Locate merchandise. Zone the area; arrange and organize merchandise. Assist members with transporting items. Maintain a safe shopping environment. Maintain exit areas; review member receipts. Assist with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures. Maintain paperwork, logs, and other required documentation. Execute emergency response procedures. Ensure compliance with company security and safety practices. Assist with the training of Member Frontline Services associates on company processes and procedures. Teach new technology and tool functionality. Deliver new program rollout training. Provide continuous learning and process improvement opportunities. Ensure area of responsibility is maintained in accordance with company policies and procedures by properly handling returns. Identify shrink and damages. Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Respect the Individual by embracing differences in people, cultures, ideas, and experiences; creating a workplace where associates feel seen, supported and connected through a culture of belonging; creating opportunities for all associates to thrive and perform; and helping to attract the best talent. Respect the Individual by working as a team; building strong and trusting relationships; communicating with impact, energy, and positivity to motivate and influence. Respect the Individual by strengthening the team by helping, developing, and mentoring others; recognizing others’ contributions and accomplishments. Act with Integrity by maintaining and promoting the highest standards of integrity, ethics and compliance; modeling the Walmart values to support and foster our culture; holding oneself and others accountable; and supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Act with Integrity by acting in a self‑less manner and being consistently humble, self‑aware, honest, fair, and transparent. Serve our Customers and Members by delivering results while putting the customer first. Serve our Customers and Members by making decisions based on reliable information; balancing short‑ and long‑term priorities; and considering how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence by displaying curiosity and a desire to learn; taking calculated risks; and demonstrating courage and resilience. Strive for Excellence by driving continuous improvements; being open to and using new technologies and skills; and supporting others through change. Minimum Qualifications No minimum qualifications are listed for this position. Preferred Qualifications Retail experience including operating front‑end equipment (e.g., cash register). Working with mobile retail applications. Location Primary Location: 8080 W TROPICAL PKWY, LAS VEGAS, NV 89149-4529, United States of America. Compensation The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Benefits Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. For information about PTO, see Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at Drug‑free Workplace Statement Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Sam's Club