Lead Patient Engagement Specialist (Day shift)

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Lead Patient Engagement Specialist Schedule: 7:00 AM - 7:30 PM Benefits: Medical, Dental, Vision, 401(k), Paid Time Off, Family Leave Location: PCMH Position: Lead Patient Engagement Specialist (Full‑Time) About Us Oak Grove Recovery operates Residential Treatment Programs for individuals with Substance Use Disorder. Our mission goes beyond restoring sobriety-we aim to help individuals transform their lives from darkness to vibrant possibility. We believe treatment must be local, individualized, holistic, and relational. With programs across multiple states and rapid national growth, we are committed to providing exceptional care and support to every person we serve. Position Summary The Lead Patient Engagement Specialist plays a key leadership role in supporting both staff and patients throughout the recovery process. This position oversees the Patient Engagement team, ensuring consistent structure, accountability, and therapeutic engagement within the facility. The Lead Specialist serves as the primary point of contact for all Patient Engagement Specialists, supervises daily operations, monitors patient movement, resolves conflicts, and collaborates closely with clinical staff to maintain a safe, supportive, and recovery‑focused environment. Key Responsibilities Leadership & Supervision Supervise all Patient Engagement Specialists and provide ongoing support and direction Train and onboard new Patient Engagement Specialists Create, manage, and adjust daily work schedules Monitor productivity and ensure adequate staffing coverage Host monthly staff meetings and communicate updates, expectations, and policy changes Provide coaching, feedback, and performance guidance Patient Engagement & Facility Operations Ensure proper documentation and adherence to engagement protocols Oversee meal monitoring, including portion control and accommodations Ensure staff lead daily light fitness classes, guided meditation, and enrichment activities Oversee staff participation in off‑campus enrichment activities and vendor‑led events Ensure facilitation of assigned non‑therapy groups Monitor patient movement and maintain visibility in all patient areas Lead community meetings to address treatment topics and resolve conflicts Ensure implementation of one‑on‑one engagement and retention strategies Oversee transportation scheduling for patients Ensure staff supervision of off‑campus 12‑step meetings Monitor patient compliance and collaborate with clinical staff as needed Oversee daily facility cleaning duties and ensure standards are met Professionalism & Teamwork Respond calmly and effectively to high‑stress or crisis situations Support a safe, structured, and recovery‑focused environment Work independently while contributing to a collaborative treatment team Commit to ongoing learning, development, and teamwork Perform additional duties as assigned by leadership Qualifications High School Diploma, GED, or equivalent experience Minimum 1 year of experience working with Substance Use Disorder populations strongly preferred Ability to remain calm and professional in high‑risk or crisis situations Strong de‑escalation, harm‑prevention, and conflict‑management skills Crisis Intervention Training strongly preferred Strong problem‑solving and critical‑thinking abilitiesPhysical ability to run and safely intervene in tense situations Commitment to a drug‑free lifestyle and responsible alcohol use Personal passion or interest in substance abuse recovery strongly preferred Authorization to work in the United States required Join Our Mission We value the time and energy it takes to apply for the next step in your career. Our team will make every effort to follow up promptly after receiving your application. Thank you for considering a career with Oak Grove Recovery. #J-18808-Ljbffr Oak-Grove-Recovery