Desktop Support Technician

At CompucomStaffing ( , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified

Desktop Support Technician

to join their team

onsite

in Charleroi, PA and provide end-user support.

Duties and Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals

Documents, maintains, upgrades, or replaces hardware and software systems

Supports and maintains user account information including rights, security, and systems groups

Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed

Resolves network connection issues, track network connections back to network switches

Escalates problems and issues to a higher level of support if unable to resolve

Represents the company in a professional and businesslike manner and communicates effectively with customers and associates

Interacts with customers, responding to routine technical questions or requests for information

Skills and Qualifications

Minimum 3 to 6+ years of experience supporting PC Hardware and software

Comfortability providing hands and feet support for network connection issues

Hardware and software support experience

Knowledge and experience utilizing ServiceNow or similar ticketing system

Deskside support experience

Customer facing experience

Experience supporting mobile data plans, mobile networks, and devices is a plus

Able to multi-task, work in a fast-paced environment with strong personalities, and detail oriented

CompTIA A+ certification preferred but not required

Wage Range The rate for this position is between

$18.75 - $25.00 per hour.

Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity CompucomStaffing ( ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit

.

Work Authorization Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE (

Maryland Applicants UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing On-Camera Video Interview Notice Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

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