US Claims Vendor Manager

US Claims Vendor Manager

Build a brilliant future with Hiscox

Employment Type: Permanent

Remote Type: Hybrid

Location: Chicago; West Hartford; New York (Manhattan); Atlanta

Supervisory Organization: Group Claims (London)

Hiring Manager: Group Head of Claims Vendor Management

Join Hiscox's Claims Vendor Management team. A designated Group "Centre of Excellence"—an international team of professionals spanning five countries, empowered to build and run the vendor network that underpins the global claims community at Hiscox.

The Role

The US Claims Vendor Manager is responsible for the strategic sourcing; oversight, performance management and continuous improvement of external claims vendors supporting the US claims operation. The role ensures vendors deliver high-quality, cost-effective and compliant services aligned to business strategy, regulatory requirements and customer outcomes.

About the Vendor Management Team

The team reports into the Group Claims Director in London and works in partnership with Claims leaders and operational teams around the world to ensure our vendor partners deliver consistent, high-quality, compliant and cost-effective outcomes for our customers.

Key Responsibilities

Vendor strategy & governance:

• Own the end-to-end sourcing and management of assigned US claims vendors (e.g., TPAs, panel law firms, adjusters, other experts).
• Develop and execute vendor strategies aligned to claims, financial and customer objectives.
• Lead on due diligence/data security capture and contractual governance, including SLAs, KPIs, fee structures and service standards.
• Ensure vendors comply with regulatory, legal, data protection and internal Group and US risk standards.

Performance & Cost Management:

• Monitor vendor performance using MI, audits and outcome metrics (e.g., cycle times, indemnity spend, leakage, customer outcomes).
• Drive continuous improvement plans to address underperformance or emerging risks.
• Identify and deliver claims cost savings, efficiency gains and value-add initiatives.
• Support budgeting, forecasting and expense management related to vendor spend.

Claims & Technical Oversight:

• Act as a subject-matter partner to US Claims leadership on vendor capability, coverage expertise and market trends.
• Ensure vendors demonstrate strong technical handling across relevant US product lines (e.g., Financial Lines, Professional Liability, Cyber, Casualty).
• Support complex claim escalations, remediation activity and root-cause analysis where vendor performance is a factor.

Stakeholder Management:

• Build strong relationships with internal stakeholders across Claims, Underwriting, Legal, Finance, and Compliance.
• Act as a key point of contact between the US claims function and external vendors.
• Contribute to claims transformation, insourcing/outsourcing and operating model change initiatives.

Risk, Control & Compliance:

• Ensure effective controls around vendor selection, onboarding, oversight and termination.
• Support internal audits, regulatory reviews and risk assessments relating to claims vendors.
• Escalate material risks, issues or breaches promptly and appropriately.

Knowledge, Skills & Experience

Essential:

• Significant experience within US insurance claims, vendor management, procurement, or related operational roles.
• Strong understanding of the US insurance market, claims lifecycle and regulatory environment.
• Experience managing TPAs, panel law firms, adjusters and/or other claims service providers.
• Proven ability to analyse claims data/MI to drive performance, quality and cost outcomes.
• Strong stakeholder management, negotiation and influencing skills, including the ability to operate confidently with senior internal and external stakeholders.

Desirable:

• Claims handling background or deep technical claims expertise in complex product lines.
• Qualifications: JD – Law Degree and/or CPSM (ISM); B.A Business degree preferable
• Experience supporting claims transformation, vendor rationalisation, insourcing initiatives and/or operating model change.
• Familiarity with US litigation practices, defence strategies and fee arrangements.
• Professional claims qualification and/or relevant legal/insurance certification.

Hiscox Values

At Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values.

• Courage: Do the right thing however hard
• Quality: World class where it matters
• Integrity: True to our word
• Excellence in Execution: Consistent, timely, efficient delivery
• Human: Firm, fair and inclusive

What Hiscox USA Offers

• Competitive salary and bonus (based on personal & company performance)
• 401(k) with competitive company matching
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
• Company paid group term life, short- term disability and long-term disability coverage
• 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
• Paid parental leave
• 4 week paid sabbatical after every 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
• Company paid subscription to Headspace to support employees' mental health and wellbeing
• Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program
• Dynamic, creative and values-driven culture
• Modern and open office spaces, complimentary drinks

**This position is hybrid and requires two (2) days in our office weekly if the candidate is near one of the locations listed**

Salary Range: $100-$140k

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

About Hiscox:

As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

About Hiscox USA:

Hiscox USA was established in 2006 to focus on the needs underserved and specialty commercial clients via both the regional broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.

Today, Hiscox USA has a talent force of about 400 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.