Client Coordinator-EXWKSJP00000311

Client Coordinator Remote Contract Opportunity

Sirius Staffing is hiring a Client Coordinator for a remote opportunity. This role supports clients, physicians, nurses, and authorized representatives by managing inquiries, documentation, data entry, and case coordination, with a strong focus on customer service, compliance, and timely follow-through.

Pay & Schedule:

• Pay rate: $15/hr
• Schedule: MondayFriday, 8 a.m.4:30 p.m. EST
• Weekend coverage: 12 weekends per month
• Holiday coverage: 13 holidays per year
• Overtime - Mandatory overtime may be required based on volume and company needs

Key Responsibilities:

• Respond to client and representative inquiries regarding report status, concerns, and general information; route calls as needed
• Assist with resolving customer complaints and quality assurance issues
• Enter, update, and retrieve client/claimant information using internal systems; ensure accuracy and completeness of all records
• Maintain and archive case files; verify all client guidelines and data are current in the system
• Coordinate with QA and internal teams on workflow, pending reports, and case updates
• Contact providers for assignments and update system records accordingly
• Perform clerical tasks including typing, filing, emailing, and proofreading
• Monitor case progress, escalate report issues to management, and ensure timely case completion
• Follow all company policies and procedures (as updated), as well as state and federal regulations, including HIPAA and confidentiality standards
• Perform additional duties as assigned

Requirements:

• High School Diploma or equivalent
• Proficiency in Microsoft Word, Excel, Outlook, and internet applications
• Experience with general office equipment (computer, phone, copier, scanner, fax)
• Typing speed of at least 40 WPM
• Ability to learn and maintain HIPAA compliance and confidentiality standards
• Strong attention to detail, accuracy, and accountability for the quality of work
• Effective communication skills and ability to work both independently and within a team
• Strong organizational skills with the ability to prioritize and manage time efficiently
• Ability to follow instructions, adapt to change, and handle multiple tasks or interruptions
• Capable of working under pressure and managing deadlines in a fast-paced environment
• Demonstrated initiative, problem-solving ability, and commitment to continuous improvement

Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.