Hospitality Shift Lead

Please note that for this leadership position we require multiple years of high-level leadership experience. Resumes that do not reflect that experience will be rejected and candidates may not be able to reapply for other positions for months. Only submit an application for this position if you have the required leadership experience.

Hospitality Manager

Executive-Level Front of House Leadership | $10M+ High-Volume Restaurant

We are looking for a builder of people, culture, and systems .

Our $10+ million high-volume quick service restaurant is seeking a driven, strategic, and people-first leader to serve as our Hospitality Manager . This is one of the top leadership roles in our organization, responsible for shaping and elevating the entire Front of House operation — Drive-Thru, Front Counter, and Guest Experience.

If you are motivated by developing leaders, driving measurable results, and building scalable systems that create operational excellence — this is your opportunity.

What Makes This Role Different

• You help set vision — not just execute it
• You build leaders — not just manage shifts
• You create systems that drive excellence at scale
• You own service scores, labor performance, and guest experience outcomes
• You help lead one of the highest-volume restaurants in the market

Key Responsibilities

Leadership & Culture

• Cast and protect a strong, high-performance culture within the Hospitality department
• Develop, coach, and mentor high-performing Shift Leaders and emerging leaders
• Hold the team accountable to excellence while inspiring ownership and growth
• Serve as a keyholder, responsible for opening and closing the restaurant

Operations & Systems

• Design, implement, and refine operational systems that drive speed, accuracy, and hospitality
• Own and improve service metrics and guest experience scores
• Establish and execute labor strategies that maximize productivity and efficiency

Performance & Results

• Lead with data and drive measurable performance improvements
• Maintain high standards of execution and attention to detail
• Take full ownership of department results

The buck truly stops with you.

What We’re Looking For

1–3+ years of proven leadership experience

High emotional intelligence and strong communication skills

Analytical mindset with comfort around performance metrics

Strong sense of urgency, ownership, and accountability

Ability to influence, coach, and develop others

Experience in restaurant or high-volume customer service preferred

We value character, coachability, and leadership capacity over tenure.

Compensation & Benefits

• $17–$20 per hour
• Based on a 45–50 hour work week
• 40 hours at regular rate + 10 hours at overtime rate
• 401k Benefits
• Health Insurance
• Paid Time Off
• Meal privileges
• Flexible scheduling
• Sundays off
• Positive, growth-focused environment

Growth Opportunity

This is not a static management role.

Top performers are positioned for:

• Senior Director roles
• Multi-department oversight
• Long-term executive leadership within the organization
• If you are ready to build leaders, own results, and elevate hospitality at a high level — we would love to meet you.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.