Fraud Specialist

Job Summary
Our client, a leading telecommunication provider, is seeking a Fraud Specialist to review suspicious customer accounts and eCommerce orders using available tools daily while identifying fraud trends or product vulnerabilities and escalating them to the team manager.



This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.

Core Responsibilities

• Review suspicious customer accounts, transactions, and eCommerce orders utilizing available tools and resources
• Investigate suspected fraud cases while adhering to department and company Service Level Agreements (SLAs)
• Maintain or exceed established productivity, quality, and accuracy standards
• Identify fraud trends, risks, and potential vulnerabilities and escalate findings to leadership as appropriate
• Monitor fraud activity and recommend improvements to fraud detection processes and controls
• Partner with leadership to evaluate, test, and enhance fraud prevention tools, workflows, and procedures
• Collaborate with internal and external business partners to improve operational efficiencies and customer experience
• Build and maintain effective working relationships across departments
• Document, track, and update fraud investigations, alerts, decisions, customer interactions, and reports accurately and timely
• Handle inbound calls, outbound calls, and voicemail follow-up as required to support fraud investigations, customer verification, and case resolution
• Participate in team meetings, coaching sessions, training activities, and process improvement initiatives
• Protect confidential customer and company information in accordance with company policies and procedures
• Follow established policies, procedures, workflows, and management direction
• Perform other duties, projects, and responsibilities as assigned to support business and operational needs

Required Skills/Experience (Must-Haves)

• 1+ years of experience in Fraud Prevention, Risk Operations, Chargebacks, Customer Disputes, or a related field preferred
• Bilingual in English and Spanish or Mandarin preferred
• Basic understanding of fraud risks and fraud detection techniques
• Strong computer proficiency with the ability to quickly learn new systems and technologies
• Experience using Microsoft Teams, Microsoft Excel, and Microsoft Word
• Experience with Google Docs and other collaboration tools
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Professional demeanor with the ability to communicate effectively across all levels of the organization
• Strong analytical and decision-making skills
• Ability to collaborate effectively with cross-functional teams

Work Environment

• Location: Allentown, PA / Overland Park, KS
• HYBRID

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $14.00 and $20.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee Stock Ownership Plan
• 401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.



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