Ford Service Advisor

MikeReichenbach Ford is seeking a motivated and customer-oriented Ford Service Advisor to join our expanding team in Florence, SC. If you excel in a dynamic, fast-paced environment, enjoy assisting customers, and are passionate about the automotive industry, we would love to hear from you. In this role, you will serve as a vital connection between our customers and the service department by delivering exceptional customer service, clearly communicating repair and maintenance needs, and ensuring a seamless and satisfying service experience from beginning to end. Responsibilities Promptly and professionally greet customers upon arrival Listen attentively to customer concerns and accurately document vehicle symptoms Gather precise customer and vehicle information Advise customers on recommended maintenance based on vehicle age, mileage, and history Prepare detailed and accurate estimates for labor and parts Schedule service appointments and establish appropriate follow-up timelines Monitor repair progress and provide customers with regular updates Coordinate the use of loaner vehicles when necessary Review completed repairs and thoroughly explain final invoices and charges to customers Ensure complete customer satisfaction throughout the entire service process Requirements Previous experience in dealership or automotive service settings is preferred Experience at a Ford dealership is an advantage Exceptional communication and customer service skills Ability to thrive in a fast-paced environment Positive, energetic, and professional demeanor Basic proficiency with computers and technology Willingness to learn new software programs and service procedures Strong multitasking abilities and excellent organizational skills At least one year of service department experience is preferred Capability to stand for extended periods and lift up to 50 pounds High school diploma or equivalent required Valid driver’s license with a clean driving record Ability to successfully pass a background check and drug screening Benefits Competitive compensation Comprehensive health insurance Paid time off and sick leave 401(k) retirement savings plan Opportunities for career advancement Supportive and collaborative team environment About the Company Joining Mike Reichenbach Ford means becoming part of a respected Ford dealership that honors its storied legacy while actively investing in future growth and innovation. We are deeply committed to our employees, valuing their contributions as much as those of our customers, and fostering a positive, team-driven workplace culture. We seek dependable, customer-focused individuals who are dedicated to building a long-term career within a thriving organization. Integrity, teamwork, and a strong work ethic are fundamental to our culture. Mike Reichenbach Ford is proud to be an Equal Opportunity Employer. We are committed to promoting diversity and inclusion, and we do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, sexual orientation, gender identity, veteran status, or any other protected status under federal, state, or local laws. #J-18808-Ljbffr